Text Request is the BEST
July 01, 2024

Text Request is the BEST

Stephanie Marie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text Request

We use Text Request daily throughout the day in all of our departments for a bunch of different tasks such as; Scheduling, Confirmation of appointments, Billing and Authorization, and the list goes on. The product doesn't really address business "problems" perse but it does help us incorporate better communication with our patients whether that is in regard to scheduling appointments or for a billing issue.

Pros

  • Keeps all of it's customers engaged
  • Actively listens to any suggestions a customer may have
  • Has a product that runs immaculately
  • Offers rewards for using their app that we will use anyway

Cons

  • I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly.
  • Maybe adding more emojis
  • When sending a file make the size of the pic they see bigger
  • That is not something we see from an office standpoint. This is something that our Headquarters would keep track of.
  • What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend.
  • Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message
TR is extremely simple to use! If you have ANY issue or question the TR team will be there to answer you in moments! We love the rewards TR offers to all users when you follow simple tasks that are also fun to play along with. I cannot count on one hand companies that reward their users.
Zipwhip was our company's go-to text app for years. There is NOTHING that would compete with Text Request. It was so behind it's time. Besides charging for each word typed, the way we needed to use the application just did not fit our needs. We used Zipwhip for at least 5 years and it did not feel like they updated to fit our business needs nor did they implement any strategies that could help our company.

Do you think Text Request delivers good value for the price?

Yes

Are you happy with Text Request's feature set?

Yes

Did Text Request live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Text Request go as expected?

Yes

Would you buy Text Request again?

Yes

Text Request is appropriate for all kinds of scenarios! I really have NOT found a situation where Text Request was not suitable to use to try and reach a patient. We have used TR to contact a patient that we have received a referral from their Primary Doctor and we need to schedule an evaluation, we have used TR for insurance and Billing, we have used TR for contacting patients that missed a visit and to reschedule.

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