Tidio vs. Tiledesk

Tidio

Tiledesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tidio	Score 8.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month
Tiledesk	Score 0.0 out of 10	N/A	Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to Intercom, Zendesk, Drift, Tawk.to, Crisp and Tidio for Customer Service and Conversational Commerce.	N/A

Pricing

Tidio

Tiledesk

Editions & Modules

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

No answers on this topic

Offerings

Pricing Offerings
Tidio	Tiledesk
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

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More Pricing Information

Community Pulse
	Tidio	Tiledesk

Features

Tidio

Tiledesk

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Tidio 7.0 1 Ratings 18% below category average	Tiledesk - Ratings
Chat history and transcripts	7.01 Ratings	00 Ratings
Chat reporting	7.01 Ratings	00 Ratings
Chat and web analytics	7.01 Ratings	00 Ratings

Best Alternatives
	Tidio	Tiledesk
Small Businesses	Front Score 9.1 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Tidio	Tiledesk
Likelihood to Recommend	9.0 (2 ratings)	- (0 ratings)

User Testimonials
	Tidio	Tiledesk
Likelihood to Recommend	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review	Tiledesk Srl No answers on this topic
Pros	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	Tiledesk Srl No answers on this topic
Cons	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review	Tiledesk Srl No answers on this topic
Alternatives Considered	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	Tiledesk Srl No answers on this topic
Return on Investment	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review	Tiledesk Srl No answers on this topic
ScreenShots	Tidio Screenshots