Tidio vs. Tiledesk

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tidio	Score 8.9 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 life time
Tiledesk	Score 0.0 out of 10	N/A	Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to Intercom, Zendesk, Drift, Tawk.to, Crisp and Tidio for Customer Service and Conversational Commerce.	N/A

Pricing

Tidio

Tiledesk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Tidio	Tiledesk
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

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More Pricing Information

Community Pulse
	Tidio	Tiledesk
Considered Both Products	Tidio Taylor Hicks Creative Strategist Chose Tidio While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Helpful? Jonathan Rockett Sales, Marketing & Business Development Chose Tidio Freshworks CRM (formerly Freshsales), tawk.to and Zendesk Talk Incentivized Helpful?	Tiledesk No answer on this topic

Best Alternatives
	Tidio	Tiledesk
Small Businesses	Gorgias Score 8.4 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.7 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys Cloud CX Score 8.8 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Tidio	Tiledesk
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Tidio	Tiledesk
Likelihood to Recommend	It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	No answers on this topic
Pros	Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	No answers on this topic
Cons	Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review	No answers on this topic
Alternatives Considered	While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Taylor Hicks Creative Strategist Read full review	No answers on this topic
Return on Investment	Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review	No answers on this topic
ScreenShots	Tidio Screenshots