Intelex vs. TruStar Connect

We have a large vendor who provide supplies as per the requirement. In order to maintain the supplier quality it was a need to supplier quality management tool where organisation people can raise the issue related to any goods or the supplier which can logged in the tool in form of non conformity. Once non conformity is raised it needs to be resolved by supplier with corrective action. Management of such incidents happens for us in the Intelex tool

Incentivized

• Document control.
• Findings application.

Incentivized

• When an employee is archived their information can no longer be pulled into a document via metatags. This is a flaw in the system and it would be valuable for this functionality to exist.
• Better communication between Intelex and System Admins when upgrades are performed. They occasionally adversely affect the system and this lessens user confidence in the system.
• Initial consultant was fantastic and response times were quick. The support ticket system is not as timely.

Incentivized

We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.

Incentivized

We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants.

Incentivized

• I'm not sure if Intelex was the right product for us. Due to parent company requirements, we moved forward with it.

Incentivized