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Intelex--it can work if you have the necessary staff resources
January 12, 2021

Intelex--it can work if you have the necessary staff resources

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intelex

Intelex is being used in partnership with a parent company for the tracking of quality, environmental, and safety data. This includes statistics and detailed reporting.
  • Easy-to-use interface
  • Support on multiple platforms
  • Very flexible customization
  • Implementation process is very difficult unless you are using the product out of the box
  • Licensing model is frustrating but they are willing to be flexible to make things work
  • I'm not sure if Intelex was the right product for us. Due to parent company requirements, we moved forward with it.
eCompliance didn't meet the requirements of the parent company.

Do you think Intelex delivers good value for the price?

Not sure

Are you happy with Intelex's feature set?

Yes

Did Intelex live up to sales and marketing promises?

No

Did implementation of Intelex go as expected?

No

Would you buy Intelex again?

Yes

VMware ESXi, Veeam Backup & Replication, TrueNAS
If you have a dedicated resource to manage and implement the system, top to bottom, Intelex is fantastic. It's a very large system and requires dedicated personal--it's not something you can spin up and just run. Our administrator spends most of their time assisting with pushing things through the workflow and logging tickets due to custom requirements.