Item: Intelex
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Intelex for DWQMS document control, legal and other requirements, findings application, etc.

Pros and Cons

Document control.
Findings application.

Document control: When we search for a document, only the title of the lowest folder is visibly associated with the document. It doesn't help when you don't know the parent folders. It will be nice if the search function can be more user-friendly.

Return on Investment

I don't see any negative impact even though training people to use it properly can be a challenge.

Alternatives Considered

It's the department's decision.

Support Rating

We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.

Key Insights

Do you think Intelex delivers good value for the price?

Not sure

Are you happy with Intelex's feature set?

Yes

Did Intelex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intelex go as expected?

I wasn't involved with the implementation phase

Would you buy Intelex again?

Yes

Likelihood to Recommend

Document review and approval processes are too complicated. It is like you went through a set of doors to complete the task, but back up through a different path, some times more steps.

What I know about Intelex so far...

Overall Satisfaction with Intelex Quality Management System