Valian vs. Vital Interaction

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Valian
Score 0.0 out of 10
N/A
Valian is a front desk platform for dental practices. Its AI teammate, Amy, answers patient phone calls 24/7, books appointments directly into the practice management system the office already uses, and sends reminders, confirmations, and recall outreach by text and email. Key capabilities: - Phone coverage: every inbound call is answered around the clock, including lunch hours, evenings, and weekends. Missed calls receive an automatic text…
$0.25
one-time fee per text or email
Vital Interaction
Score 10.0 out of 10
N/A
A patient communication technology, Vital Interaction specializes in patient reactivation and retention. According to Vital Interaction, their technology is used to facilitate messages to 5 million patients each year. Vital Interaction’s proprietary Smart List Engine constantly scans a practice management system using specific criteria like appointment, clinical, and billing data to generate automated, customizable campaigns for targeted patient outreach.N/A
Pricing
ValianVital Interaction
Editions & Modules
Full System
$.25
one-time fee per text and email
Insurance Verification
$2.50
one-time fee per check/transaction
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Offerings
Pricing Offerings
ValianVital Interaction
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsValian is usage-based with no platform fee, no seat fees, no setup fee, and no contract. Voice calls are $1.00 per connected minute, SMS and email are $0.25 each, real-time insurance verification is $2.50 per check, and a dedicated phone number is $10 per month. The first month of insurance verification is free. Practices signing up for the full system receive a dollar-for-dollar match of their initial wallet deposit, up to $1,000 in credit.
More Pricing Information
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ValianVital Interaction
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Enterprises

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User Ratings
ValianVital Interaction
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ValianVital Interaction
Likelihood to Recommend
Valian
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Vital Interaction
The automation is available for nearly everything that we were or are doing manually, that can be offloaded to a system, including automated referral outreach and filling last-minute schedule holes
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Pros
Valian
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Vital Interaction
  • Implementation
  • Support
  • Monitoring and reporting ROI
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Cons
Valian
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Vital Interaction
  • It's a upfront sticker shock, but the ROI is visible even after just the 1st quarter.
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Usability
Valian
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Vital Interaction
Our users adopted easily
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Alternatives Considered
Valian
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Vital Interaction
NextGen PM is not able to offer the functionality provided by Vital Interaction.
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Return on Investment
Valian
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Vital Interaction
  • Saved 1,791 hours of calling in the first quarter. Pre-visit communication, product pickup messages, cancellation messages and birthday messages.
  • 1-2% decrease in no show rate in initial 90 days of using VI.
  • 2-week ROI, 21% success rate in reactivations (annual, canceled not rescheduled, no show not rescheduled)
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ScreenShots

Valian Screenshots

Screenshot of Real-time eligibility check with plan detail and the patient's out-of-pocket costScreenshot of Amy answering a live patient callScreenshot of Two-way texting with full patient contextScreenshot of One system replacing the front-office stackScreenshot of Every patient's history in one viewScreenshot of Amy, the AI front desk