Item: Vital Interaction
Rating: 10
Author: Tina McConnell

Overall Satisfaction with Vital Interaction

Use Cases and Deployment Scope

Automatic Writeback - confirmations & cancellations
Custom Appt Reminders
Automated Recall - by appt type, by appt type per dx, well-child visits, imms and more
Cancel/no show automatic follow up and prompt to reschedule
Quality Metrics
DX-based reactivation campaigns

Pros and Cons

Pros

Implementation
Support
Monitoring and reporting ROI

Cons

It's a upfront sticker shock, but the ROI is visible even after just the 1st quarter.

Return on Investment

Saved 1,791 hours of calling in the first quarter. Pre-visit communication, product pickup messages, cancellation messages and birthday messages.
1-2% decrease in no show rate in initial 90 days of using VI.
2-week ROI, 21% success rate in reactivations (annual, canceled not rescheduled, no show not rescheduled)

Usability

Our users adopted easily.

Alternatives Considered

NextGen® Practice Management Solutions

NextGen PM is not able to offer the functionality provided by Vital Interaction.

Key Insights

Do you think Vital Interaction delivers good value for the price?

Yes

Are you happy with Vital Interaction's feature set?

Yes

Did Vital Interaction live up to sales and marketing promises?

Yes

Did implementation of Vital Interaction go as expected?

Yes

Would you buy Vital Interaction again?

Yes

Likelihood to Recommend

The automation is available for nearly everything that we were or are doing manually, that can be offloaded to a system, including automated referral outreach and filling last-minute schedule holes.

Comments

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