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Vital Interaction

Score10 out of 10

1 Reviews and Ratings

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What is Vital Interaction?

A patient communication technology, Vital Interaction specializes in patient reactivation and retention. According to Vital Interaction, their technology is used to facilitate messages to 5 million patients each year. Vital Interaction’s proprietary Smart List Engine constantly scans a practice management system using specific criteria like appointment, clinical, and billing data to generate automated, customizable campaigns for targeted patient outreach.

Categories & Use Cases

Reviews

What users are saying about Vital Interaction.
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You need Vital Interaction

Incentivized
Tina McConnell
CIO in Information Technology at Family Health Care (201-500 employees employees)

Use Cases and Deployment Scope

Automatic Writeback - confirmations & cancellations

Custom Appt Reminders

Automated Recall - by appt type, by appt type per dx, well-child visits, imms and more

Cancel/no show automatic follow up and prompt to reschedule

Quality Metrics

DX-based reactivation campaigns

Pros

  • Implementation
  • Support
  • Monitoring and reporting ROI

Cons

  • It's a upfront sticker shock, but the ROI is visible even after just the 1st quarter.

Return on Investment

  • Saved 1,791 hours of calling in the first quarter. Pre-visit communication, product pickup messages, cancellation messages and birthday messages.
  • 1-2% decrease in no show rate in initial 90 days of using VI.
  • 2-week ROI, 21% success rate in reactivations (annual, canceled not rescheduled, no show not rescheduled)

Usability

Alternatives Considered

NextGen® Practice Management Solutions