Vital Interaction

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vital Interaction
Score 10.0 out of 10
N/A
A patient communication technology, Vital Interaction specializes in patient reactivation and retention. According to Vital Interaction, their technology is used to facilitate messages to 5 million patients each year. Vital Interaction’s proprietary Smart List Engine constantly scans a practice management system using specific criteria like appointment, clinical, and billing data to generate automated, customizable campaigns for targeted patient outreach.N/A
Pricing
Vital Interaction
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vital Interaction
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Vital Interaction
Considered Both Products
Vital Interaction
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Vital Interaction
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Enterprises

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User Ratings
Vital Interaction
Likelihood to Recommend
10.0
(1 ratings)
Usability
10.0
(1 ratings)
User Testimonials
Vital Interaction
Likelihood to Recommend
Vital Interaction
The automation is available for nearly everything that we were or are doing manually, that can be offloaded to a system, including automated referral outreach and filling last-minute schedule holes
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Pros
Vital Interaction
  • Implementation
  • Support
  • Monitoring and reporting ROI
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Cons
Vital Interaction
  • It's a upfront sticker shock, but the ROI is visible even after just the 1st quarter.
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Usability
Vital Interaction
Our users adopted easily
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Alternatives Considered
Vital Interaction
NextGen PM is not able to offer the functionality provided by Vital Interaction.
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Return on Investment
Vital Interaction
  • Saved 1,791 hours of calling in the first quarter. Pre-visit communication, product pickup messages, cancellation messages and birthday messages.
  • 1-2% decrease in no show rate in initial 90 days of using VI.
  • 2-week ROI, 21% success rate in reactivations (annual, canceled not rescheduled, no show not rescheduled)
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