Verint Automated Quality Management

Verint Automated Quality Management

Verint Automated Quality Management

27 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Automated Quality Management	Score 8.1 out of 10	N/A	Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…	N/A

Pricing

Verint Automated Quality Management

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Offerings

Pricing Offerings
Verint Automated Quality Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Verint Automated Quality Management
Considered Both Products	Verint Automated Quality Management RO Ricardo Ochoa Enterprise Analyst Chose Verint Automated Quality Management Ease of use and ability to audit a high volume of calls. For an enterprise as large as ours, visibility is important and imperative to driving process and improvements. Incentivized Helpful? Verified User Manager Chose Verint Automated Quality Management N/A Incentivized Helpful? LB Liz Bruce Director, Quality Enablement Chose Verint Automated Quality Management We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy. Incentivized Helpful?

Best Alternatives
	Verint Automated Quality Management
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User Ratings
	Verint Automated Quality Management
Likelihood to Recommend	7.4 (20 ratings)
Usability	6.9 (19 ratings)

User Testimonials
	Verint Automated Quality Management
Likelihood to Recommend	Verint Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold Incentivized RO Ricardo Ochoa Enterprise Analyst Read full review
Pros	Verint Agent Score Cards Advise when agents need coaching / additional training Enable 100% scaling of call / interaction monitoring Reduce resources needed to otherwise manually review agents. Incentivized AG Adam Geffner AVP Read full review
Cons	Verint Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning. Incentivized Tony Leadbeater Senior Manager - Quality Technology Read full review
Usability	Verint Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Verint We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy. Incentivized LB Liz Bruce Director, Quality Enablement Read full review
Return on Investment	Verint We had another product that we decommissioned so we have been without AQM for 9 months now Negative, Still not up and running as expected Incentivized Verified User Anonymous Read full review
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