Vertafore supplies business intelligence for agencies via RiskMatch, in various editions such as RiskMatch for Benefits to create client benchmark presentations, and RiskMatch for Carriers for data to give users the insights needed to drive growth and retention in the independent agency channel.
N/A
Zendesk Explore
Score 8.8 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
N/A
Pricing
Vertafore RiskMatch
Zendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Vertafore RiskMatch
Zendesk Explore
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
Vertafore RiskMatch
Zendesk Explore
Features
Vertafore RiskMatch
Zendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Vertafore RiskMatch
7.0
3 Ratings
16% below category average
Zendesk Explore
9.0
10 Ratings
9% above category average
Pixel Perfect reports
7.42 Ratings
7.86 Ratings
Customizable dashboards
7.23 Ratings
9.110 Ratings
Report Formatting Templates
6.42 Ratings
10.07 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Vertafore RiskMatch
8.1
2 Ratings
1% above category average
Zendesk Explore
7.0
10 Ratings
14% below category average
Drill-down analysis
8.92 Ratings
9.910 Ratings
Formatting capabilities
8.02 Ratings
5.610 Ratings
Integration with R or other statistical packages
8.12 Ratings
4.95 Ratings
Report sharing and collaboration
7.42 Ratings
7.510 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Vertafore RiskMatch
8.4
2 Ratings
2% above category average
Zendesk Explore
7.9
10 Ratings
4% below category average
Publish to Web
10.01 Ratings
7.06 Ratings
Publish to PDF
7.82 Ratings
6.28 Ratings
Report Versioning
8.02 Ratings
9.03 Ratings
Report Delivery Scheduling
7.82 Ratings
8.97 Ratings
Delivery to Remote Servers
8.32 Ratings
8.14 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
For analyzing insurance policies for the clients that have specific requirements is really suitable since it allows you to match all this information and make the overall thinking process more easier when it comes to make a decision or to provide information to the customer.
Zendesk Explore is well suited for tracking ticket flow, agent performance, and customer satisfaction providing valuable insights into response and resolution time, workload and support quality. Particularly useful for monitoring ticket handling for different teams. Helps ensure accountability by tracking how long tickets remain assigned before being reassigned to another group. Drill down capability helps identify support bottlenecks. However, it is less appropriate for real time monitoring as it lacks real time data updates making it unsuitable for instant decision making.
Some aspects of Zendesk, in general, are not super intuitive. The same goes for Zendesk Explore. And, while you can google answers and hope you find something helpful, there isn't a great way to learn to get the full potential out of the product unless you want to pay for someone from your team to take a class (which costs several hundred dollars).
To piggyback off the last point, if you would prefer to get help from a Zendesk expert, you'll find that there is almost no customer support available to you. For a company that aims to help other companies help their customers, this has always struck me as odd. Again, Google is your friend and beyond that, you're mostly out of luck.
Because I have the feeling that some improvements should be done to the software itself but the overall experience is quite good for the paid price and the information and analysis you can received from the system
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Vertafore had a cleaner platform all around. The user interface was far superior and the functionality seemed to be leaps and bounds ahead of the competition. Everyone was pleased with the sales team and the responsiveness. We felt the tool integrated very well with our existing internal tools and software.
I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups. You need to use another tool if you want to see long-term patterns (e.g. month over month volume trends) and you need another platform if you want your interaction metrics to interact with other important factors of the business
