Help Lightning vs. Vuforia Chalk (discontinued)

I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.

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Best suited for: - Team of remote support is a great visual way to address technical issues; Especially when talking about production environments. - Team of Project developers, a great tool to do tests remotely when multiple people from the customer need to connect, Vuforia Chalk support group calls and differentiates each person based on the color of annotations. Less suited for: - IT teams, which its support is mainly focused on SW issues.

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• Sharing graphics, images and other resources.
• Connect remotely with different experts.
• Favors team work, even remotely.

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• Remote support for technical issues in the factory environment.
• Remote support for Factory Acceptance Tests, when traveling is not possible.
• Remote support for issues in the industry, when traveling is not possible.

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• It needs a strong network or signal connection.
• Nothing else.

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• Web-version used to be a bit limited, in terms of users and features. Is on the roadmap to improve in future versions
• No subscription version limited to 3 minutes calls.

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I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.

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• Makes work team better, even remotely.
• Allows to share important information and get constantly retro alimentations.
• Helps us to respect the Covid-19 prevention measures, while continue working.

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• Savings in mobility (traveling) when performing determined Factory Acceptance Tests.
• Customers like the possibility of engaging in Augmented Reality Solutions.
• Remote support is faster and easier, with a visual tool to see and do annotations in the screen.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info