Great and Easy to use Collaborative Tool - Vuforia Chalk
April 28, 2022

Great and Easy to use Collaborative Tool - Vuforia Chalk

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vuforia Chalk

Vuforia Chalk is a great tool for collaborative work, I deploy Vuforia Chalk for customers that require an easier and better way to implement remote support and help solve questions from the workforce. We also use Vuforia chalk to do remote FATs (Factory Acceptance Tests). Especially when the pandemic started and all traveling was canceled inside the country, we started using it as a tool to be able to do FATs remotely, supporting customers at a distance.
  • Remote support for technical issues in the factory environment.
  • Remote support for Factory Acceptance Tests, when traveling is not possible.
  • Remote support for issues in the industry, when traveling is not possible.
  • Web-version used to be a bit limited, in terms of users and features. Is on the roadmap to improve in future versions
  • No subscription version limited to 3 minutes calls.
  • Group Calls
  • Augmented Reality annotations and tracking.
  • Web version allows for easier use.
  • Savings in mobility (traveling) when performing determined Factory Acceptance Tests.
  • Customers like the possibility of engaging in Augmented Reality Solutions.
  • Remote support is faster and easier, with a visual tool to see and do annotations in the screen.

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Best suited for:
- Team of remote support is a great visual way to address technical issues; Especially when talking about production environments.
- Team of Project developers, a great tool to do tests remotely when multiple people from the customer need to connect, Vuforia Chalk support group calls and differentiates each person based on the color of annotations.
Less suited for:
- IT teams, which its support is mainly focused on SW issues.

Vuforia Chalk Feature Ratings

Mobile Access
Visual planning tools
Internal knowledgebase
Access control