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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webtrends Social

    Score5 out of 10
    N/AWebtrends provides web, social, and mobile analytics and other software solutions related to marketing intelligence.N/A
    Pricing
    Webtrends Social
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Webtrends Social
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Webtrends Social
    Considered Both Products
    Webtrends
    Chose Webtrends Social
    After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can …
    Incentivized
    Chose Webtrends Social
    We looked at Wildfire.

    Ultimately, we went with Webtrends Social because of superior customization capabilities. Webtrends Social allows customizations on every piece of text, while Wildfire did not. At the time, if using the standard package, you had to work with the Wildfire …
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Webtrends Social
    Small Businesses
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Medium-sized Companies
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Enterprises
    1-Social
    Score5.1 out of 10
    All AlternativesView all alternatives
    User Ratings
    Webtrends Social
    Likelihood to Recommend
    5.0
    (2 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    User Testimonials
    Webtrends Social
    Likelihood to Recommend
    Webtrends
    Webtrends Social offers social media marketers an abundance of tools needed for monitoring, managing campaigns and resolving customer issues in the social media space. In regards to the pricing, I would say it is less appropriate for small to medium-sized businesses where the social marketing aspect is an add-on or supplemental to the main marketing channels.
    Incentivized
    Read full review
    Pros
    Webtrends
    • It provided strong metrics on followers, contest entries, and shares.
    • I could easily track the effectiveness of campaigns in reaching and engaging consumers. Beyond building hype around the product, it was easy to track goals metrics. I had access to every metric I needed to gauge campaign effectiveness.
    • The tools gave me fine-grained control over the look and feel making it very easy to match my company's branding.
    Read full review
    Cons
    Webtrends
    • The number of platforms it manages
    • Being able to use a wider range of media types
    • Learning curve could be improved upon for the UX
    Incentivized
    Read full review
    Likelihood to Renew
    Webtrends
    Unfortunately, they changed the pricing structure and simultaneously offered less support. They did offer premium support, but it was very expensive
    Read full review
    Support Rating
    Webtrends
    They were fantastic. Highly responsive.
    Read full review
    Online Training
    Webtrends
    They didn't have any at the time.
    Read full review
    Implementation Rating
    Webtrends
    This was a very straightforward process. First, we customized the look and feel to make it just the way we wanted it. When we were done, we notified our rep who then did some work on their side before pushing the site live. This all worked flawlessly
    Read full review
    Alternatives Considered
    Webtrends
    After evaluating Webtrends Social, I'd have to say in regards to the cost and the overall capabilities of the solution that other tools such as Social Sprout offer a more competitive package. For the amount you are paying on a monthly basis you are being offered tools that can get the job done at a better price point to warrant getting a tool for the department.
    Incentivized
    Read full review
    Return on Investment
    Webtrends
    • Reduced hours per week resolving customer issues
    • Increased efficiency on engagement reporting
    • Is costly to recoup ROI
    Incentivized
    Read full review
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