West Unified Communications Services (discontinued) vs. wolkvox Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
West Unified Communications Services (discontinued)
Score 4.0 out of 10
N/A
West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.N/A
wolkvox Agent
Score 0.0 out of 10
N/A
wolkvox Agent is presented as a UCaaS for the agent, an interface that integrates voice, data and video, giving users the ability to manage different channels simultaneously at the time of attention. In addition, it has real-time information on interactions and the customer, as well as the channel in which the agent is interacting, in case the leader of the operation must consult it.N/A
Pricing
West Unified Communications Services (discontinued)wolkvox Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
West Unified Communications Services (discontinued)wolkvox Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
West Unified Communications Services (discontinued)wolkvox Agent
Features
West Unified Communications Services (discontinued)wolkvox Agent
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
West Unified Communications Services (discontinued)
9.0
1 Ratings
9% above category average
wolkvox Agent
-
Ratings
High quality audio9.01 Ratings00 Ratings
High quality video9.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
West Unified Communications Services (discontinued)
7.5
1 Ratings
9% below category average
wolkvox Agent
-
Ratings
Desktop sharing7.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
West Unified Communications Services (discontinued)
7.6
1 Ratings
9% below category average
wolkvox Agent
-
Ratings
Calendar integration8.01 Ratings00 Ratings
Meeting initiation8.01 Ratings00 Ratings
Record meetings / events7.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
West Unified Communications Services (discontinued)
7.0
1 Ratings
14% below category average
wolkvox Agent
-
Ratings
Live chat8.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
West Unified Communications Services (discontinued)
7.0
1 Ratings
11% below category average
wolkvox Agent
-
Ratings
User authentication7.01 Ratings00 Ratings
Participant roles & permissions7.01 Ratings00 Ratings
Best Alternatives
West Unified Communications Services (discontinued)wolkvox Agent
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.4 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.4 out of 10
Medium-sized Companies
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
West Unified Communications Services (discontinued)wolkvox Agent
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
West Unified Communications Services (discontinued)wolkvox Agent
Likelihood to Recommend
Discontinued Products
It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
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wolkvox (MICROSYSLABS SAS)
No answers on this topic
Pros
Discontinued Products
  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Read full review
wolkvox (MICROSYSLABS SAS)
No answers on this topic
Cons
Discontinued Products
  • Hold music is normally loud and not pleasant
Read full review
wolkvox (MICROSYSLABS SAS)
No answers on this topic
Alternatives Considered
Discontinued Products
We only use intercall and always have, our in house phone system is Cisco.
Read full review
wolkvox (MICROSYSLABS SAS)
No answers on this topic
Return on Investment
Discontinued Products
  • It does cost our company money so we try to give out numbers only when needed
Read full review
wolkvox (MICROSYSLABS SAS)
No answers on this topic
ScreenShots