TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Wintac

    Score6.8 out of 10
    N/AWintac is a field service management platform for service companies (e.g. HVAC),from Wintac Software in Massachusetts, now owned by Brook Venture Partners (since 2012).N/A

    WorkWave Service

    Score9 out of 10
    N/AWorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.N/A
    Pricing
    WintacWorkWave Service
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    WintacWorkWave Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    WintacWorkWave Service
    Small Businesses
    Kickserv
    Score9.3 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    WintacWorkWave Service
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    WintacWorkWave Service
    Likelihood to Recommend
    Wintac Software
    No answers on this topic
    WorkWave
    WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.
    Incentivized
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    Pros
    Wintac Software
    No answers on this topic
    WorkWave
    • Sends timely reporting
    • Responsive troubleshooting team
    • Uses feedback to improve product
    Incentivized
    Read full review
    Cons
    Wintac Software
    No answers on this topic
    WorkWave
    • Not easy or fast to locate individual transactions in the portal
    • Too many steps to view customer details
    • More user-friendly report generation in portal would be great
    Incentivized
    Read full review
    Return on Investment
    Wintac Software
    No answers on this topic
    WorkWave
    • They have allowed us to continue accepting online and over the phone payments with no issues
    • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
    • ROI is acceptable
    Incentivized
    Read full review
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