Likelihood to Recommend
At first look we were not sure if WompMobile was well suited for E-Commerce because they had very few examples of E-Commerce sites within their portfolio. We spoke with the team at WompMobile and those concerns were tossed right out the window. I can't think of any scenario where WompMobile would not be able to provide the right mobile solution.
- Delivery. On time delivery of design and updates.
- Access. Whenever we have a question or need something communication is immediate.
- Best practices. Our speed and SEO scores are outstanding. When Google changes algorithms our mobile site is already prepped for it.
- Maintenance. If assets pulled from our main site create problems on mobile we are informed right away.
- Improvements. WompMobile regularly investigates and offers improvements to functionality as the mobile space develops.
- Support Options. We struggled a bit with not having a 24x7 support option from WompMobile. Even though we haven't had to use it, and a global company like us would feel better with a 24x7 support option. We even expected to pay more to have that comfort for "just in case" scenarios. However, their speed in responding to your production issue has been phenomenal, and it makes you wonder if the current model is way better than a 24x7 support option where they might have to hire less costly labor who would take longer to resolve your issue.
- Test Environment. We struggled not having our test environment connected to their test environment. They have a test environment where they show you the changes, but it's not accessible through your test environment. It's a different concept.
- Reporting. WompMobile doesn't have a portal or dashboard for customers to see the hits and performance metrics of their site.
Likelihood to Renew
Based on 1 answer
Based on 1 answer
I have no basis of comparison. I stumbled upon WompMobile from a mention by This American Life (I think), and worked it out with them. Looked no further
Return on Investment
- Our mobile site was pretty basic, but once WompMobile changed the site, we saw increased results across our site. Our site runs smoother than before, leading to more positive customer experiences.
- The site runs faster as well, allowing our customers to shop longer and quicker.
Premium Consulting/Integration Services
Entry-level set up fee?