Worksuite vs. Zendesk Workforce Management

We haven't found another system that can do all that Shortlist can do (payments, tax paperwork, profile management, project management, on-boarding, etc...) but it doesn't mean we always love using Shortlist. Shortlist is cumbersome to work in and requires LOTS of redundant clicking. Something as simple as being able to right-click to open on any profile/page/account/link would save hours in a week where as now to get to two side-by-side items on some lists, you have to click back a page, re-load, and scroll down to select the next option. I appreciate that Shortlist manages all the tax paperwork and has created for us a on-boarding system that flows nicely and allows multiple team members to manage their piece of the process.

Incentivized

• Shortlist allows us to pay our freelancers without having to personally manage the back end paperwork of payroll
• Shortlist handles all the year end tax paperwork creation and distribution

Incentivized

• Shortlist only allows for minor customizations to their platform. It would be great if each company could create their own view/usage set for the system.
• The help chat box needs some work for sure. It takes days for someone to respond if they ever respond and often there is nothing they can do to remedy the issue at hand.
• Payments should be able to be made every day, not just on Fridays.

Incentivized

30-40% of the time there is no response when you contact the chat/help feature. 30-40% of the time if they do respond, it is to say they can't do anything about the issue. Maybe 20% of the time the chat is actually helpful, but that seems like a high estimate when I think about my experience asking for support.

Incentivized

We've never found another platform that does exactly what Shortlist does in terms of payments, taxes, project management, and on-boarding. We use other sites to source our new vendors (like Indeed, craigslist, etc...) but ultimately we direct all those applicants to our onboarding in Shortlist. I wish some of the more "minor" platform issues we've had over the last year were fixed sooner (or fixed at all) but it does the job!

Incentivized

• Shortlist allows us to pay people and provide tax information which is a positive.
• Shortlist doesn't integrate with many other platforms which causes us huge delays in employee work time which is a negative.

Incentivized