Why I need Shortlist and also why it drives me crazy
February 27, 2020
Why I need Shortlist and also why it drives me crazy

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Shortlist
Shortlist is used by our vendor services and client success teams to manage our internal vendors/employees. We use it to distribute project information, to collect bids on projects, and to pay our vendors/freelance employees. For our vendors/freelance employees, Shortlist is the only platform they use to interact with us. We have the platform branded so it looks like our own platform and we call it The Collective.
- Shortlist allows us to pay our freelancers without having to personally manage the back end paperwork of payroll
- Shortlist handles all the year end tax paperwork creation and distribution
- Shortlist's chat box is not great. They are super slow to respond and when they do respond (if they ever respond...) they are over-the-top friendly and never seem to have helpful answers. It's become so bad our employees don't want to even try to ask the chat for help fixing something because they know it won't lead to any solutions.
- Shortlist's payments are not great. Payments only process on Fridays no matter when you create and approve the payment.
- Shortlist allows us to pay people and provide tax information which is a positive.
- Shortlist doesn't integrate with many other platforms which causes us huge delays in employee work time which is a negative.
We've never used another platform that does exactly what Shortlist does in terms of "sort of" project management as well as employee management. There are plenty of better project management software out there but the ability to combine the payment/bidding/employee onboarding piece with the project management part is just what we need for this part of our process.
Do you think Worksuite delivers good value for the price?
Not sure
Are you happy with Worksuite's feature set?
No
Did Worksuite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Worksuite go as expected?
Yes
Would you buy Worksuite again?
Yes