TrustRadius

Yellow.ai vs. Zence Commerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Zence Commerce
Score 0.0 out of 10
N/A
Easyrewards Software in Gurgaon offers their customer loyalty software suite of solutions.N/A
Pricing
Yellow.aiZence Commerce
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Yellow.aiZence Commerce
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsContact vendor for pricing information.—
More Pricing Information
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Yellow.aiZence Commerce
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User Ratings
Yellow.aiZence Commerce
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Yellow.aiZence Commerce
Likelihood to Recommend
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
Read full review
Easyrewardz
No answers on this topic
Pros
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Easyrewardz
No answers on this topic
Cons
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Easyrewardz
No answers on this topic
Alternatives Considered
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Easyrewardz
No answers on this topic
Return on Investment
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
Easyrewardz
No answers on this topic
ScreenShots