Zence Service vs. Zonka Feedback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zence Service
Score 0.0 out of 10
N/A
A customer support solution. I. Zence Service | Ticket Management Tracks customer complaints, and improve customer communication through a unified dashboard. Multi-Channel Support Single View of Customer Prioritises and Escalates Tickets…N/A
Zonka Feedback
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Zonka Feedback is a customer feedback and intelligence platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop.
$199
per month
Pricing
Zence ServiceZonka Feedback
Editions & Modules
No answers on this topic
Feedback Management
$199
per month
AI Feedback Intelligence
$999
per month
Offerings
Pricing Offerings
Zence ServiceZonka Feedback
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPrice On Request
More Pricing Information
Best Alternatives
Zence ServiceZonka Feedback
Small Businesses
Jotform
Jotform
Score 8.4 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.4 out of 10
Qualaroo
Qualaroo
Score 7.0 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Testimonials
Zence ServiceZonka Feedback
ScreenShots

Zonka Feedback Screenshots

Screenshot of Zonka Feedback's Survey Builder 2.0, used to create surveys using AI, start from scratch, or choose from expert templates.Screenshot of where to collect customer feedback across multiple channels including Email, SMS/WhatsApp, Kiosk, In-App, Website, and QR Codes.Screenshot of an analysis of customer responses with detailed reports and visual dashboards. These are used to track NPS, sentiment trends, and location-based insights to identify patterns and make data-driven decisions.Screenshot of AI-powered text and qualitative analysis that help to uncover customer insights. These identify key themes, positive and negative drivers, and sentiment impact to improve customer experience and reduce churn.Screenshot of Zonka’s AI-powered Insights Assistant, used to uncover the root causes of issues like cart drop-offs, identify problem areas across themes, locations, and agents, and take action with data-backed recommendations.Screenshot of rhe Response Inbox, where users manage cases, trigger workflows, add notes, and send follow-ups.