What is 3CLogic?
3CLogic suppots customer and employee experiences with its cloud contact center solutions purpose-built to enhance CRMs and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available, its enterprise capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — are designed to deliver better, faster, and more personalized interactions for IT, employee, and customer service.
Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses.
3CLogic ultimately aims to help organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes.
Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses.
3CLogic ultimately aims to help organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes.
Categories & Use Cases
Videos
Screenshots
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Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | Canada, United States, Mexico, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Jamaica, Haiti, Dominican Republic, Bahamas, Barbados, Saint Lucia, Saint Vincent and the Grenadines, Grenada, Trinidad and Tobago, Antigua and Barbuda, Dominica, Saint Kitts and Nevis, Austria, Belgium, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom |
FAQs
What is 3CLogic?
3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.
What are 3CLogic's top competitors?
NiCE CXone, Five9, and Genesys Cloud CX are common alternatives for 3CLogic.