ACTIVE Education Reviews & Insights

Score6.2 out of 10

17 Reviews and Ratings

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ACTIVE Education Reviews

2 Reviews

Average ActiveNet User

Rating: 5 out of 10

Incentivized

October 19, 2018

Use Cases and Deployment Scope

Currently we are using two booking systems. The campus is currently on board 100% with EMS - therefore when booking events on campus, we have to put them into EMS and then double book it in ActiveNet, so that users in that software also see the booking. However, as other people also manage ActiveNet and don't always communicate with our department, we have seen added bookings, double bookings, or cancellations in ActiveNet that do not appear on our side in EMS and we have to double-check reports and update both systems to make sure they match.

Pros

I like the appearance of the booking confirmations - it is more visually appealing.
The booking module is fairly simple and user friendly.
It works with our campus financial system and allows the system to take payments for bookings, which we cannot do with EMS currently.

Cons

I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.

Likelihood to Recommend

Really like the appearance of reporting and the web booking.

Verified User

Professional in Customer Service (1001-5000 employees)

Vetted Review

Pretty good program that is seeing improvements.

Rating: 7 out of 10

Incentivized

July 28, 2017

Use Cases and Deployment Scope

We're a private school with an extended set of community programs. The software we use for financial and student information tracking was not adaptable to tracking community programs, and the online software we did use saw little to no improvement over the years and had significant tracking information issues. For example, each years' sign-up was discrete: there was no way to track customers from one year to the next. ACTIVE Network solved this issue, in addition to some student information tracking (level and the like).

Pros

Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
Fast - in our old system there was a delay while customers waited for the system to respond.

Cons

The knowledge base algorithm does a poor job of connecting questions to useful answers.
The Facebook and Twitter links are not customizable by class.
The financial aspect is somewhat confusing. It is difficult to link summary reports to useful details. For example, we can get a detailed version of the cash summary, but it doesn't show which students registered for which classes.

Likelihood to Recommend

Good for online registration of community programs; the sort of class which is once a week.

Poor for tracking classes where there might be assignments or homework.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

3 years of experience

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