Pretty good program that is seeing improvements.
Anonymous | TrustRadius Reviewer
July 28, 2017

Pretty good program that is seeing improvements.

Score 7 out of 10
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Overall Satisfaction with ACTIVE Network

We're a private school with an extended set of community programs. The software we use for financial and student information tracking was not adaptable to tracking community programs, and the online software we did use saw little to no improvement over the years and had significant tracking information issues. For example, each years' sign-up was discrete: there was no way to track customers from one year to the next. ACTIVE Network solved this issue, in addition to some student information tracking (level and the like).
  • Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
  • Fast - in our old system there was a delay while customers waited for the system to respond.
  • The knowledge base algorithm does a poor job of connecting questions to useful answers.
  • The Facebook and Twitter links are not customizable by class.
  • The financial aspect is somewhat confusing. It is difficult to link summary reports to useful details. For example, we can get a detailed version of the cash summary, but it doesn't show which students registered for which classes.
  • We used to duplicate what the old online registration system was tracking in our financial database, because of credit card issues (the old system did not accept changes to schedules or credit card numbers gracefully.) ACTIVE Network has drastically reduced the manual tracking and processing of payments.
ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.
Good for online registration of community programs; the sort of class which is once a week.

Poor for tracking classes where there might be assignments or homework.