TrustRadius: an HG Insights company

AdmitHub Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for AdmitHub are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

AdmitHub has proven to be a valuable solution for admissions teams, helping them overcome various business challenges. One key use case is attracting and retaining students, a crucial goal for universities. AdmitHub's messaging features have been instrumental in keeping students updated and ensuring they don't miss important deadlines. This has resulted in improved student retention rates, with a 3% increase observed specifically among first-to-second-year students during the pandemic. By providing timely and personalized communication, AdmitHub has become a vital part of the communication stream with students.

Additionally, AdmitHub's reporting tools have empowered users to quantify and analyze the impact of their efforts. This allows admissions teams to gain valuable insights into the effectiveness of their campaigns and make data-driven decisions. Moreover, AdmitHub's engagement solutions, such as the highly engaging chatbot named Coop, have provided support and assistance to students. The ability to engage with students in a meaningful way has not only improved their experience but also resulted in quicker response rates compared to traditional email or print communication methods.

Users have expressed their appreciation for the understanding and supportive nature of the entire AdmitHub team. From top-level executives to consultants, the team works closely with users to develop new campaigns and address their specific needs. Many users have described their relationship with AdmitHub as more like building a friendship than a typical client-vendor relationship. The founders of AdmitHub are deeply respected by users, contributing to a positive overall experience. With a commitment to continuous improvement and strong two-way communication channels, AdmitHub values user feedback and maintains a responsive support team that addresses any issues that may arise.

In summary, AdmitHub solves critical business problems faced by admissions teams, including attracting and retaining students through effective communication, improving student retention rates, providing insightful reporting tools, delivering personalized engagement experiences through chatbots like Coop, and fostering strong relationships with users built on trust and collaboration.

Reviews

1 Review

AdmitHub Untied The Knotty Problems That The Pandemic Tied.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Annually we advise and guide 1,000 students per annum in navigating

college applications, scholarships, selection decisions, and the

financial aid process. In part, AdmitHub has spurred an 11% uptick

in enrollments and helped improve retention post the COVID-19 pandemic. Our biggest issue was finding a

platform that wasn't intimidating or overwhelming for our specific

student population. Most of our students are adults, with an average age in

their late 30s.

Pros

  • The AI conversations were surprisingly engaging.
  • However, the AI conversations did take a while to learn to respond to some inquiries.
  • Enriched and detailed analytics as well as customizable surveys.

Cons

  • The majority of our students are low-income, and at times, they are unreachable as a result of losing internet or cellular service. If mailed flyers and handouts could be generated, that would be great!
  • I wish we could do more of our own personalized messaging.
  • I wish there were a few more mobile application specific features.

Likelihood to Recommend

AdmitHub is nearly ideal for student success and retention with traditionally aged and younger students. They enjoy engaging with the platform and the AI. However, many of our older students do not enjoy engaging with the platform and the AI. In fact, some find it frustrating and confusing. If a bot that was somehow friendlier to older students was implemented, that would be ideal.