AdmitHub Untied The Knotty Problems That The Pandemic Tied.
January 26, 2023

AdmitHub Untied The Knotty Problems That The Pandemic Tied.

Bill Carroll | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AdmitHub

Annually we advise and guide 1,000 students per annum in navigating
college applications, scholarships, selection decisions, and the
financial aid process. In part, AdmitHub has spurred an 11% uptick
in enrollments and helped improve retention post the COVID-19 pandemic. Our biggest issue was finding a
platform that wasn't intimidating or overwhelming for our specific
student population. Most of our students are adults, with an average age in
their late 30s.
  • The AI conversations were surprisingly engaging.
  • However, the AI conversations did take a while to learn to respond to some inquiries.
  • Enriched and detailed analytics as well as customizable surveys.
  • The majority of our students are low-income, and at times, they are unreachable as a result of losing internet or cellular service. If mailed flyers and handouts could be generated, that would be great!
  • I wish we could do more of our own personalized messaging.
  • I wish there were a few more mobile application specific features.
  • The surveying features.
  • Analytical reporting.
  • Personalized chat-bots.
  • We have had an 11% uptick in year over year retention.
  • We completed an all-student survey in less than a third of the time of any previous year.
  • We are trending towards reaching pre-pandemic enrollment levels a semester sooner than expected.
Both Ravenna and Salesforce Education Cloud both feature robust online enrollment management and lead-tracking solutions. However, AdmitHub is superior with regard to communications, as well as AI and replacing manual tasks with automated processes. AdmitHub has a superior ability to send surveys, which has been extremely helpful in making
data-driven decisions, especially during the global pandemic. The
system proved very easy to use to train end-users.

Do you think AdmitHub delivers good value for the price?

Yes

Are you happy with AdmitHub's feature set?

Yes

Did AdmitHub live up to sales and marketing promises?

Yes

Did implementation of AdmitHub go as expected?

No

Would you buy AdmitHub again?

Yes

AdmitHub is nearly ideal for student success and retention with traditionally aged and younger students. They enjoy engaging with the platform and the AI. However, many of our older students do not enjoy engaging with the platform and the AI. In fact, some find it frustrating and confusing. If a bot that was somehow friendlier to older students was implemented, that would be ideal.