Skip to main content
TrustRadius
AlertOps

AlertOps

Overview

What is AlertOps?

AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.

Read more

Learn from top reviewers

AlertOps!!!

Rating: 7 out of 10
December 28, 2022
IncentivizedVetted ReviewVerified User
As I am a part of presales, I consult other companies to use AlertOps in order to manage IT incidents and save times. In fact , my company uses the same software to manage and...
Continue reading
Vandana Yadav
Executive - Information Technology
Presales Executive
Corporate Infotech Pvt Ltd
AlertOps3 years of experience

AlertOps Review from an Entrepreneur!

Rating: 9 out of 10
December 19, 2022
IncentivizedVetted ReviewVerified User
AlertOps helps you get intelligent alerts from different Servers. It helps to better manage our Hardware, Software and our Services. It is a real time, intelligent incident ma...
Continue reading
Verified user
Director
AlertOps1 year of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing
AlertOps

AlertOps

N/A
Unavailable

What is AlertOps?

AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

PagerDuty

PagerDuty

$25
per month per user
What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Freshservice

Freshservice

$19
Per Month Per User
What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Return to navigation

Product Demos

A Live Demo of AlertOps

YouTube
Return to navigation

Product Details

What is AlertOps?

AlertOps Video

AlertOps, a real-time, intelligent, automated incident management platform with all the capabilities needed to rapidly understand, respond, communicate, resolve, and improve with each incident. For more information visit www.alertops.com. Facebook - https://www.facebook.com...
 Show More

AlertOps Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AlertOps has proven to be a valuable tool for users across various industries, addressing several key use cases. One of the main benefits is its seamless integration with ConnectWise, allowing users to efficiently pull information from tickets and reducing response times. Users have found this feature helpful in automating the closure of tickets, saving time and improving overall efficiency by minimizing the need for manual intervention. Additionally, AlertOps serves as an effective notification system for on-call schedules, ensuring that technicians are promptly alerted in the event of incidents, facilitating quick onsite response and enhancing service delivery. The software also streamlines the alerting process by integrating with other services and voicemails to avoid missed alerts, helping users silence false alarms more easily and saving time in verifying alerts. Furthermore, AlertOps offers after-hours on-call alerting capabilities for emergency calls from clients, bridging the gap between notification and action and enabling prompt resolution of issues. Overall, users have found AlertOps to be a reliable and efficient solution for incident management, with its wide range of features, integrations, and support capabilities addressing their specific needs effectively.

Users of AlertOps commonly recommend the following:

  • Customizable alerts for servers and laptops.
  • AlertOps is suitable for new IT and software companies.
  • Have clear needs and end goals for integrations with AlertOps.
  • AlertOps offers a lot of features and value for the price.
  • Use AlertOps for an active and efficient on-call schedule.
  • Set up everything as its own receiver/source in AlertOps.
  • Contact support for any problems or questions with AlertOps.
  • Configure all business rules prior to setting up AlertOps.
  • Use AlertOps for real-time alerts for tech stack monitoring and support ticketing.
  • AlertOps is a good option for simple integration with an all-round system.
  • Consider the learning curve when comparing features and price point, as AlertOps is well worth it.
  • It is an excellent option for incident management.
  • Simple and easy deployment and use, but lacks acknowledge with Nagios.
  • AlertOps is cost-effective compared to on-premises software.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why

AlertOps!!!

Rating: 7 out of 10
Incentivized
December 28, 2022
VY
Vandana Yadav
Presales Executive
Corporate Infotech Pvt Ltd (Information Technology & Services, 1001-5000 employees)
Vetted Review
Verified User
AlertOps
3 years of experience
Use Cases and Deployment Scope
As I am a part of presales, I consult other companies to use AlertOps in order to manage IT incidents and save times. In fact , my company uses the same software to manage and resolve the IT incidents win call scheduling, excalations etc. with all the other features that it has to offer.
Pros and Cons
  • Manage and Resolve IT incidents
  • Schedules call and escalation to professionals with respect to incidents
  • Save times by recognizing and resolving the issues
Likelihood to Recommend
AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.
Most Important Features
  • Creating alerts for incident response
  • Escalation feature
  • Whole organization is coordinated because of AlertOps
Return on Investment
  • Positive as it saves a lot of time
  • Positive as issues are resolved and managed on time
  • Positive as it is not that expensive
  • Positive as integration to any third party tool is well suited
Alternatives Considered
Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
Other Software Used

AlertOps Review from an Entrepreneur!

Rating: 9 out of 10
Incentivized
December 19, 2022
Verified User
Vetted Review
Verified User
AlertOps
1 year of experience
Use Cases and Deployment Scope
AlertOps helps you get intelligent alerts from different Servers. It helps to better manage our Hardware, Software and our Services. It is a real time, intelligent incident management Solution. It has a lot of integrations available especially with Phone. It helps us to quickly analyse an issue, react, communicate and resolve the same. It has a real time Dashboard with incident prioritization, Audit Trail, Incident Reporting and Ticket Management. This along with Notifications.
Pros and Cons
  • Value for Money
  • Manages Incidents
  • Prioritizes Work Flow
  • Helps collaborate across the Whole Organization.
Likelihood to Recommend
Overall the AlertOps has been a great software for the company . The software constantly works in the background and keeps the team updated on any issues in advance. It helps us with the entire Incident Management of Tickets that includes Incident Prioritization. It helps in Audit Trail, Incident Reporting and Task Management as well. It helps in monitoring of Tickets real time. I think any company that wants it's services to be monitored, managed properly would like to have this software.
Most Important Features
  • Features
  • Great Customer Service
  • Value for Money
  • Ease of use
Return on Investment
  • It saves our time to manage our incidents hence is a good return on investment
  • It enables us to concentrate on core objectives of the company .
  • There is no negative impact on the company. Only Positive.
Return to navigation