Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Enhanced 911 (E911)

Enterprise Generative AI

Integrated Workplace Management (IWMS)

Payment Facilitation

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Monitoring

HR Management

Payroll

Recruitment Agency

Stock Option Plan Administration

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Application Performance Management (APM)

Cloud Migration

Cloud Storage

DevSecOps

Firewall

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Product Implementation Services

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Engagement

Content Management

Cross-Channel Campaign Management

Email Marketing

Email Testing

Employee Advocacy

Enterprise Marketing Management

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Camp Management

Digital Forensics

Estate Planning

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

PagerDuty

OpsGenie

Atlassian

OnPage

OnPage Corporation

Everbridge IT Alerting

Everbridge

Splunk On-Call

Cisco

Freshservice

Freshworks Inc

xMatters

AWS Security Hub

Amazon AWS

Squadcast

Squadcast Inc.

Freshstatus

Grafana OnCall

Grafana Labs

### Notification Systems
Users consistently highlight AlertOps's notification systems as a key strength, praising its ability to deliver alerts promptly through various channels such as push notifications, emails, and text messages. The platform's capability to ensure no alert goes unnoticed by escalating notifications until acknowledged is well-received. While some users have reported minor delays in receiving notifications, overall, AlertOps's notification systems are commended for their effectiveness in keeping teams informed and responsive to critical incidents.

### Communication Tools
Users consistently highlight AlertOps's communication tools as a key strength, particularly in facilitating efficient and reliable alerts through various channels such as calls, SMS, emails, and text messages. While some users appreciate the ease of use and intuitive interfaces of the mobile app and web portal for managing notifications, others express minor concerns about the mobile app's functionality, such as the need for improvements in identifying on-call status. Despite some minor drawbacks, the overall consensus leans towards the effectiveness and convenience of AlertOps's communication tools in ensuring prompt and reliable notifications for critical incidents.

### Scheduling and On-Call Management
Reviewers generally praise AlertOps for its effective scheduling and on-call management capabilities. Users appreciate the flexibility in setting up teams and multiple schedules, allowing for tailored on-call rotations. However, some users have noted challenges in the scheduling system, mentioning that it can be counterintuitive when adding new resources to the schedule. Despite this, the platform's ability to streamline on-call rotations and provide timely alerts has been highlighted as a significant benefit by users.

### Team Collaboration
Users generally appreciate AlertOps for its team collaboration features, highlighting its effectiveness in coordinating on-call schedules and facilitating communication among technicians and support teams. While some users find the Connectwise integration slightly complex, overall, AlertOps is commended for streamlining team collaboration processes and ensuring that alerts are promptly addressed by the appropriate personnel. The platform's ability to customize alerting options and provide top-notch support for onboarding technicians further enhances its team collaboration capabilities. Despite minor drawbacks such as limited integration with MS Teams, AlertOps continues to be a valuable tool for optimizing team collaboration and response efficiency.

### Alert Management
Users consistently highlight AlertOps's alert management as a key strength, emphasizing its effectiveness in promptly notifying the right personnel during critical incidents. While some users mention occasional delays in receiving notifications, overall, AlertOps is commended for streamlining the alert process and ensuring accountability within the team. The platform's ability to centralize alerts and prioritize urgent issues has been instrumental in enhancing incident response times and maintaining operational efficiency.

### Incident Response
Users consistently praise AlertOps for its timely incident response capabilities. They appreciate the efficiency in distributing critical messages, enabling quick responses even during non-work hours. The system's ability to alert on-call technicians promptly and facilitate swift on-site interventions has garnered positive feedback. However, some users have highlighted areas for improvement in the user experience and response workflow, indicating a need for enhancements in these aspects. Despite these minor drawbacks, the general sentiment remains positive towards AlertOps's incident response functionality.

### Monitoring and Reporting
Users consistently highlight AlertOps's monitoring and reporting features as reliable and efficient. The platform's ability to aggregate email-based alerts into a central hub for streamlined notification and response garners positive feedback. While some users express a desire for more customizable reporting options, overall, AlertOps is commended for its strong monitoring and reporting capabilities.

### Mobile and App Support
Users consistently praise AlertOps's mobile app support features. The app's flexibility and ease of use at all skill levels have garnered positive feedback. However, some users have expressed a desire for more customization options, such as additional alert sounds. Despite this minor critique, the overall consensus is that AlertOps's mobile app support is a valuable tool for on-call management. The app's intuitive interface and responsive customer support have contributed to its positive reception among users.

Users of AlertOps commonly recommend the following:

- Customizable alerts for servers and laptops.
- AlertOps is suitable for new IT and software companies.
- Have clear needs and end goals for integrations with AlertOps.
- AlertOps offers a lot of features and value for the price.
- Use AlertOps for an active and efficient on-call schedule.
- Set up everything as its own receiver/source in AlertOps.
- Contact support for any problems or questions with AlertOps.
- Configure all business rules prior to setting up AlertOps.
- Use AlertOps for real-time alerts for tech stack monitoring and support ticketing.
- AlertOps is a good option for simple integration with an all-round system.
- Consider the learning curve when comparing features and price point, as AlertOps is well worth it.
- It is an excellent option for incident management.
- Simple and easy deployment and use, but lacks acknowledge with Nagios.
- AlertOps is cost-effective compared to on-premises software.

User Interface: Some users have expressed dissatisfaction with AlertOps' user interface, stating that it is convoluted, hard to navigate, and not intuitive. They have suggested that the platform could benefit from a more modern and user-friendly GUI.

Notification Delays: Several users have mentioned experiencing delays in receiving notifications from AlertOps. However, they have acknowledged that this issue may be related to their connection rather than a problem with AlertOps itself.

Integration Complexity: Users have found the integration process of AlertOps with other systems to be complex. Specifically, the Connectwise integration has been cited as challenging, especially when substituting on-call technicians without disrupting the schedule.

AlertOps has proven to be a valuable tool for users across various industries, addressing several key use cases. One of the main benefits is its seamless integration with ConnectWise, allowing users to efficiently pull information from tickets and reducing response times. Users have found this feature helpful in automating the closure of tickets, saving time and improving overall efficiency by minimizing the need for manual intervention. Additionally, AlertOps serves as an effective notification system for on-call schedules, ensuring that technicians are promptly alerted in the event of incidents, facilitating quick onsite response and enhancing service delivery. The software also streamlines the alerting process by integrating with other services and voicemails to avoid missed alerts, helping users silence false alarms more easily and saving time in verifying alerts. Furthermore, AlertOps offers after-hours on-call alerting capabilities for emergency calls from clients, bridging the gap between notification and action and enabling prompt resolution of issues. Overall, users have found AlertOps to be a reliable and efficient solution for incident management, with its wide range of features, integrations, and support capabilities addressing their specific needs effectively.

AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Professional

Business

Standard (PSA only)

Standard (RMM only)

PRO (Unified Basic )

Super (Unified Advanced)

SuperOps.ai

AlertOps

IT Alert Management

A Live Demo of AlertOps

Likelihood to Recommend

Master the Unexpected | Optimize Incident Response | Incident Management  | Automated Escalations

AlertOps, a real-time, intelligent, automated incident management platform with all the capabilities needed to rapidly understand, respond, communicate, resolve, and improve with each incident.

For more information visit  www.alertops.com.

Facebook - https://www.facebook.com/AlertOpsOfficial 
LinkedIn - https://www.linkedin.com/company/alertops/mycompany/ 
Twitter -  https://mobile.twitter.com/AlertOps


#incidentresponse #incidentmanagement #alertops #incidentresponse
#alertmanagement #devops #majorincidentmanagement  #mastertheunexpected  #networkoperationscenter #noc  #incidentmanagementsolution #criticalincident #incidentmanagementtools #escalate #incidentresponsesystem #incidentmanagementapplications #logicmonitor #slackintegrations #moogsoft #appsdynamics #mastertheunexpected #agile

IT alert management features allow for incident notifications to allow for a quicker reaction time,

Incident Ticketing System

Tracks and manages IT incidents reported by users or detected by monitoring systems, ensuring timely resolution and communication.

Notification and Escalation

Sends alerts and notifications to IT staff or stakeholders for immediate action on critical incidents, with escalation procedures for unresolved issues.

Incident Classification

Classifies incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.

Incident Assignment

Assign incidents to the appropriate IT personnel or teams based on skills, workload, and availability to ensure efficient resolution.

Incident Prioritization

Prioritizes incidents according to business impact, service level agreements (SLAs), and criticality to address high-priority issues promptly.

Incident Documentation

Encourages the documentation of incident details, actions taken, and resolutions for knowledge sharing, problem analysis, and process improvement.

Incident Tracking and Reporting

Tracks the status and progress of incidents, generates reports on incident trends, response times, and performance metrics for analysis and improvement.

Self-Service Portal

Enables users to report incidents, check status updates, and find solutions through a self-service portal, reducing the burden on IT support staff.

Incident Resolution Workflow

Defines workflows and processes for incident management, including initial assessment, diagnosis, resolution, and closure stages to ensure consistent handling.

Integration with Other Monitoring Tools

Integrates with IT monitoring tools to automatically convert alerts and events into incidents for immediate attention and resolution.

Presales Executive

AlertOps 2022-12-26 01:07:36

AlertOps 2022-12-11 23:27:06

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

IT Alert Management Software

As I am a part of presales, I consult other companies to use AlertOps in order to manage IT incidents and save times. In fact , my company uses the same software to manage and resolve the IT incidents win call scheduling, excalations etc. with all the other features that it has to offer.

Manage and Resolve IT incidents
Schedules call and escalation to professionals with respect to incidents
Save times by recognizing and resolving the issues

Notifications alert can be a little late at times
User Interface can be quite confusing to new users
Some alerts are generated unnecessarily.

Creating alerts for incident response
Escalation feature
Whole organization is coordinated because of AlertOps

Positive as it saves a lot of time
Positive as issues are resolved and managed on time
Positive as it is not that expensive
Positive as integration to any third party tool is well suited

AlertOps helps you get intelligent alerts from different Servers. It helps to better manage our Hardware, Software and our Services. It is a real time, intelligent incident management Solution. It has a lot of integrations available especially with Phone. It helps us to quickly analyse an issue, react, communicate and resolve the same. It has a real time Dashboard with incident prioritization, Audit Trail, Incident Reporting and Ticket Management. This along with Notifications.

Value for Money
Manages Incidents
Prioritizes Work Flow
Helps collaborate across the Whole Organization.

Unnecessary alerts sent to Engineers. Probably need to update settings to avoid this.
Sometimes UI can be difficult to use.
Creating new integrations can be time consuming.
Bit complicated to configure initially. Need to speak to Customer Care.

Features
Great Customer Service
Value for Money
Ease of use

It saves our time to manage our incidents hence is a good return on investment
It enables us to concentrate on core objectives of the company .
There is no negative impact on the company. Only Positive.

AlertOps

Overview

What is AlertOps?