AlertOps!!!
December 28, 2022

AlertOps!!!

Vandana Yadav | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AlertOps

As I am a part of presales, I consult other companies to use AlertOps in order to manage IT incidents and save times. In fact , my company uses the same software to manage and resolve the IT incidents win call scheduling, excalations etc. with all the other features that it has to offer.

Pros

  • Manage and Resolve IT incidents
  • Schedules call and escalation to professionals with respect to incidents
  • Save times by recognizing and resolving the issues

Cons

  • Notifications alert can be a little late at times
  • User Interface can be quite confusing to new users
  • Some alerts are generated unnecessarily.
  • Creating alerts for incident response
  • Escalation feature
  • Whole organization is coordinated because of AlertOps
  • Positive as it saves a lot of time
  • Positive as issues are resolved and managed on time
  • Positive as it is not that expensive
  • Positive as integration to any third party tool is well suited
Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

Do you think AlertOps delivers good value for the price?

Yes

Are you happy with AlertOps's feature set?

Yes

Did AlertOps live up to sales and marketing promises?

Yes

Did implementation of AlertOps go as expected?

I wasn't involved with the implementation phase

Would you buy AlertOps again?

Yes

AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.

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