Amdocs CES is the most robust tool for CES, with support opportunities
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
Amdocs CES is being used as a customer management tool, we can handle billing, notes and havind all contact information in a simple online tool.
Pros
- Modern User Interface
- Improved User Experience and Intuitiveness
- Highly scalable plattform
Cons
- Is a very robust service, but it could be more economically accessible
- It could have more features powered by AI, Auto-Typing, etc for data input into the platform
- Could improve Amdocs delivery center
Likelihood to Recommend
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.