Amicus Attorney by CARET Reviews and Ratings

Rating: 9.9 out of 10

Score

9.9 out of 10

Community insights

TrustRadius Insights for Amicus Attorney by CARET are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Stability and Well-Designed Application: Users have consistently praised Amicus Attorney for being a stable and well-designed application that provides a good user experience. Many reviewers have mentioned this aspect, highlighting the smooth functioning of the software and its ability to handle their needs effectively.

Efficient File Organization and Searchability: The organization and easy searchability of files in Amicus Attorney are highly appreciated by users. Several reviewers have noted that they find it convenient to locate specific documents or information quickly, which enhances their productivity.

Effective Coordination within Law Firms: Users value how Amicus Attorney facilitates coordination between different members of a law firm. Some users have stated that the software helps them collaborate seamlessly on cases, enabling efficient task allocation and communication among team members.

Reviews

3 Reviews

Amicus Attorney is great when it works.

Rating: 4 out of 10

Incentivized

October 8, 2018

Use Cases and Deployment Scope

Our entire company (all five of us) uses Amicus Attorney on a daily basis. We use it to store contact information for clients and other business contacts, to track billable hours, as our shared office calendar, and sometimes for email as well. Amicus is also crucial to our office for phone messages, which, when entered into Amicus, auto-generate emails with the caller's name, number, and message.

Pros

It is very helpful with tracking our time and allows us to start a timer when working on a project to keep an accurate log.
Since it is web-based, it can be used to log into email and contacts remotely, which I have found extremely helpful on several occasions.
The phone messages are also very helpful. Amicus will populate the caller information with the caller's contact info (if stored on our system) and generates an automatic email to the individual for whom the call was intended.

Cons

Amicus is pretty buggy, and is "out of order" on a fairly regular basis. It is not uncommon to try to save something -- a time entry, phone call, or calendar entry -- only to be met with a spinning ball. Sometimes we can't access it for a few hours.
Another persistent issue is duplication of contacts. We have thousands of contacts in our system, but many of them are the same name, sometimes as many as four times. Amicus allows you to associate a contact with a file, but the duplication issue makes it difficult to keep a contact with all the files with which s/he should be associated. Because you have to disassociate a contact from all its files before deleting it, correcting the problems can be time-consuming and frustrating.

Likelihood to Recommend

Amicus Attorney can probably be deployed very well in a law office that has a manager specifically dedicated to making it run smoothly, and who can keep track of the contacts, etc. In our firm, no one can spend the time to do this, so the information stored by Amicus gets a little disorganized, which has the effect of slowing us down.

Matthew Guerra

Associate Attorney at Law Office of John J. Randall, IV (1-10 employees)

Vetted Review

3 years of experience

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Amicus Attorney - great case management, document automation, and calendaring software

Rating: 7 out of 10

Incentivized

March 27, 2018

Use Cases and Deployment Scope

Amicus Attorney is utilized as a practice management system with very efficient calendaring and case management utilities. It can also function as document management and email management. It is best suited as a practice management system that organizes contacts, appointments, meetings, and case files for specific cases (legal industry usage).

Pros

Very efficient calendaring with sync to Outlook calendar (option of Exchange or Outlook level synchronization).
Case management including contacts, emails, documents, etc. to keep everything in one consolidated place.
Document automation including Word merging or HotDocs (third party). Take case data including custom pages and fields and instantly create documents based on templates with ease.

Cons

Subscription based only, formerly allowed "ownership" of software with annual maintenance agreement. Software has moved to a monthly subscription where one "leases" the software from the owner, Abacus.
Software stability, can occasionally have server-level issues that require cycling of services in order to restore connectivity.
Exchange calendar sync does not warn users that sync is not occurring. After updating Active Directory password, password needs updated in Amicus Attorney. Problem being, it does not remind / alert if the synchronization is not occurring.

Likelihood to Recommend

Small to medium-sized law firms can greatly benefit from Amicus Attorney. It provides a central repository for all case management as well as calendaring between employees and their assistants. Document automation can also greatly save employee time (requires additional configuration and setup).

Derek Schroeder

Service Manager in Information Technology at Accellis Technology Group (11-50 employees)

Vetted Review

9 years of experience

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Amicus Attorney Review

Rating: 3 out of 10

Incentivized

March 20, 2018

Use Cases and Deployment Scope

We are a managed services company that installs, supports and manages Amicus Attorney. Amicus Attorney offers on-premise, cloud-based and "hosted" options. This is one of the few products that I am aware of that offers all 3. At one time Amicus Attorney was a very highly regarded Practice Management product, but in recent years Abacus has acquired the product/company. As a result, Abacus has ruined the partner channel and basically tried to pull the rug from under its consultants' feet (by placing ridiculous "rules" on where you can/can't use the program).

Pros

3 options of where to run it, on-premise, cloud or their hosted data center
Integrations with other products
User friendly out of the box

Cons

Partner channel doesn't really exist anymore
Support of the product is extremely poor
License agreement states you can only run it in their data center (not Azure or AWS, really Amicus?)

Likelihood to Recommend

Amicus WAS a great product 10 years ago but since then it has greatly diminished. Since Abacus purchased the company, they are trying to cut the certified consultants out on as much of the picture as possible. Their cloud product is nowhere as advanced as their competitors (ActionStep, Clio etc). It is also clear that their sales resources are commission incentivized as they are very pushy and on multiple occasions have been dishonest in order to get a signature on paper.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

14 years of experience