Amicus Attorney Review
March 20, 2018
Amicus Attorney Review
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amicus Attorney
We are a managed services company that installs, supports and manages Amicus Attorney. Amicus Attorney offers on-premise, cloud-based and "hosted" options. This is one of the few products that I am aware of that offers all 3. At one time Amicus Attorney was a very highly regarded Practice Management product, but in recent years Abacus has acquired the product/company. As a result, Abacus has ruined the partner channel and basically tried to pull the rug from under its consultants' feet (by placing ridiculous "rules" on where you can/can't use the program).
Pros
- 3 options of where to run it, on-premise, cloud or their hosted data center
- Integrations with other products
- User friendly out of the box
Cons
- Partner channel doesn't really exist anymore
- Support of the product is extremely poor
- License agreement states you can only run it in their data center (not Azure or AWS, really Amicus?)
- In years past, Amicus was a great product with very good support
- The positive impact we get now is revenue from moving our clients to other platforms (away from Amicus)
Actionstep is a true cloud-based Practice Management system. Actionstep is superior to Amicus in every aspect, more customizable, more fully featured and better sales/support resources. It is unfortunate what has happened to Amicus, which appears to be based on someone's greed being the driving force today, instead of innovation, honesty and caring about their product.
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