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Answerbase

Score10 out of 10

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What is Answerbase?

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of their content, users and access.

Categories & Use Cases

Screenshots

Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.
Screenshot of The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.
Screenshot of Each admin and moderator has access to a “My Work” area where they can see their content assignments.
Screenshot of Admins and moderators have advanced tools for moderation to control each piece of content from one area.
Screenshot of Admins can have full control over customization to accomplish any look and feel they want.
Screenshot of Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.
Screenshot of Adjust the system settings for full control over your users, content, and access.
Screenshot of User group management: Give your users the appropriate content access and functional permissions.
Screenshot of Customer example: Angie’s List
Screenshot of Customer example: General Mills
Screenshot of Customer Example: ABB

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Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesThe Americas, Europe, Middle East, Asia, Africa, Australia
Supported LanguagesEnglish, Spanish, French, German

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FAQs

What are Answerbase's top competitors?
Zendesk Suite and AnswerHub are common alternatives for Answerbase.
Who uses Answerbase?
The most common users of Answerbase are from B2C.