TrustRadius Insights for Apple Pay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Apple Pay has become a go-to payment method for many individuals, businesses, and outreach programs due to its numerous use cases. Users have lauded the convenience it offers when making purchases, whether in-person or online. With its secure and safe payment process, Apple Pay provides peace of mind to both customers and merchants. It is widely accepted at most point-of-sale systems and gas stations, allowing for swift transactions and eliminating the need to carry physical cards.
One of the standout features of Apple Pay is its ability to streamline payment processes. It consolidates cards, gym memberships, and even enables money transfers, making it a versatile tool for managing finances. For employees who frequently travel for work, Apple Pay has proven invaluable by providing quick and easy access to company cards without the need to carry physical copies. Additionally, it simplifies expense tracking and offers a convenient alternative to credit cards.
Switching from Android to Apple has been a game-changer for many users who can now enjoy the convenience of having all their cards stored on their phone. Furthermore, Apple Pay serves as an additional payment option for donors, making it easier for them to contribute at live events or through online payment forms. In retail environments, both employees and customers benefit from this hands-free payment solution that enhances convenience and security.
From subcontractors needing hassle-free payments to individuals making contactless personal payments, Apple Pay caters to a wide range of needs. Its integration with various platforms and websites ensures seamless transactions across different digital channels. Thanks to its robust security measures, users trust Apple Pay for business transactions, appreciating the peace of mind it provides. Moreover, amidst current concerns regarding high-touch areas and safety protocols, Apple Pay supports touchless payment systems and reduces contact points.
Overall, Apple Pay has revolutionized the way people pay for goods and services by offering a secure, convenient, and versatile payment solution that meets diverse needs across personal and professional contexts.
I currently use Apple Pay to accept payment for goods and services. Apple Pay allows for quick and secure payment processing on my POS system. Having an Apple Pay-supported POS makes taking payments a breeze, and you know the payment is safe and won't have to worry about chargebacks.
Pros
Ease of use.
Secure
Great support.
Backed by Apple.
Cons
Uses for more banks.
Multiple verification processes.
Likelihood to Recommend
If you accept payments while selling goods and services, Apple Pay can help you speed up the payment process while securely accepting payments. Since there is no need to stick a card into a machine, users won't have to fumble looking for a card when they can put their whole wallet on Apple Pay and check out easily.
We use Apple Pay so that individuals who are making business expenses/payments can pay seamlessly and electronically via their phones. This creates a clear record/receipt for the user for easy reimbursement if necessary and obviates the need to input credit card information/carry around a credit card. It can also be used to store company card information.
Pros
Electronic payments
No need for a physical card
Seamless/secure transactions
Cons
None
Likelihood to Recommend
We have generally no negative things to say or criticisms of Apple Pay! It makes payment via company card easier as the information can be stored on one's phone. It also makes reimbursement easier if someone pays with their own card as there is a clear transaction record/receipt stored immediately after the transaction.
For purchases we can use at a retailer accepting credit cards, we happily use Apple Pay when they accept it. We often are making routine purchases at local businesses near our office, and some of the ones we most often frequent are able to accept Apple Pay, which is very convenient and which we appreciate considerably.
Pros
The double click which launches it couldn't be easier; you don't even have to open your phone and find the app.
It's pretty much fool proof from there, as just holding your phone near the reader is sufficient for success.
Haptic feedback ensures that I know the payment registered.
I have full faith and confidence that the transaction was executed securely.
Cons
The interface can be clunky at times when it comes to sifting through different cards, etc. If there are a lot, it can be unwieldy.
I find that it can be sometimes difficult to delete tickets or coupons/cards that I've already used.
I've had issues with train tickets in my Wallet failing to update if purchased before Daylight Savings time, resulting in missed trains.
Likelihood to Recommend
It works great when you don't want to carry cash, or even carry credit cards. It is so simply to just whip out your phone, double click, and it opens with FaceID and is ready to use. In our case, we shop very often at a store across the street which accepts Apple Pay and so the payment portion is essentially a non-issue at this point, which is fantastic for us.
First of all, I am new to Apple. I bought my first iPad about 4 years ago and didn't really use it much. When my phone contract was up in November, I decided to make the switch from Android to Apple, and that's when I discovered Apple Pay. This has been a game-changer! I absolutely love it. I love that I don't need to carry all of my debit & credit cards with me everywhere, everything is on my phone. I can make purchases for my businesses and also for personal in one app.
Pros
I don't have to carry all my cards with me.
It's always with me because my phone is always with me.
It gives me cash back on purchases.
Cons
I do wish when I charge something with ApplePay that I could pay off the balance without making a second payment.
Likelihood to Recommend
I use it not only at stores in person but also online. It's so easy to use. I've been a victim of identity theft before and I just feel safer using it online than entering my individual credit card info every time. Plus I get cashback on purchases!
I use Apple Pay for business & personal use. I haven’t experienced any business issues using it, nor have I had any personal issues as well. The system is very simplistic and easy to use on both ends. The product addresses a unique, additional way for payments to be made, and in particular, a much easier method to use.
Pros
Ease of providing customer service
Timely response back on payments
Receipts provided clearly & immediately upon payment
Cons
Some Apple Pay screens or monitors could use a larger screen size.
A signature pen could be made available for use at all times.
I would like it if it could provide all receipts by email, text, or paper immediately.
Likelihood to Recommend
Apple Pay works well and is easy to use. It generally is readily available and doesn’t provide any issues. It's able to be utilized as payment on all transactions, and there are not really any scenarios in which this couldn't be applied as a payment to be used on occasion.
We use Apple Pay for contactless personal payments as well as integration with development partners, CMS websites, mobile apps, etc.
Pros
Integration
Support
Security
Cons
More supported partners
Cross-platform (android, other) support
Support for Zelle, venmo, other wallets.
Likelihood to Recommend
It's great for the personal user if they want to drop the wallet in their pocket and only carry their supported device. For the enterprise level company or retailer, the support is there to expand its use as well as the low fee in line with other payment gateways.
VU
Verified User
Manager in Professional Services (11-50 employees)
It is used for hands-free payment options, event entry, and multiple card storage in one location. In the current climate with the need to lessen high-touch areas for safety, it helps to support this as well as lessen the need to sanitize as frequently if more folks use the touchless system.
Pros
Touch-free entry
Card consolidation
Lessens the items conference attendees need to carry
Cons
Wider availability and cross-platforming
Accessibility for Android users
Likelihood to Recommend
It works very well as an option for touch-free conference and event entry instead of scanning a QR code. It is easy, fast, and more reliable with the right equipment.
We use ApplePay for business transactions. It is trusted and doesn't need to be sold. The security is bar none and most people we engage with are Apple users anyways. People already trust Apple and know that we won't hold their financial information.
Pros
Easy to use
Trusted name
Secure
Cons
Invoices sent via email
Monthly statement of all Apple Pay transactions
Notification area of all Apple Pay transactions
Likelihood to Recommend
There really isn't a place where Apple Pay is not well suited. The only issue is that when you look at your CC it says Apple Pay and some merchant information. It does not provide as detailed information as if when you charge with the vendor directly. Also it would be awesome if there was a way to see all Apple Pay transactions in detail within Apple Pay.