Assembla to the Project Rescue
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Assembla was brought on as a tool to manage technology requests between our department and a partner company. We utilized Assembla in order to coordinate open ticket requests, route to key users, follow up as needed and close out items. Prior to this we managed the requests via email which was not an efficient nor timely process. Key decision makers and points were lost in the email shuffle and Assembla allowed for us to track items.
Pros
- Provided tickets that could be assigned to multiple users within the organization and our partner so that the appropriate people were involved.
- The ability to escalate and prioritize requests so that the most important tasks were getting handled first.
- A reference point to go back to prior tickets to use previous solutions for any new problems. It created a history for us.
- Ability to work on projects at our own pace.
Cons
- The ability to export the tasks or run metrics on them.
- Mobile ability.
Likelihood to Recommend
Assembla works well when you are working with multiple groups or entities. We dealt with different time zones, different levels of involvement with the projects, etc so this allows for us to have responses back in a quicker fashion. It also helps us clue in the appropriate people and rely less on following multiple email chains.
WH
Wendy Hamstra-Smith
Associate Dean of Admission at Saint Louis University (1001-5000 employees)
Vetted Review
2 years of experience