Assembla to the Project Rescue
March 29, 2017

Assembla to the Project Rescue

Wendy Hamstra-Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Assembla Workspaces

Assembla was brought on as a tool to manage technology requests between our department and a partner company. We utilized Assembla in order to coordinate open ticket requests, route to key users, follow up as needed and close out items. Prior to this we managed the requests via email which was not an efficient nor timely process. Key decision makers and points were lost in the email shuffle and Assembla allowed for us to track items.
  • Provided tickets that could be assigned to multiple users within the organization and our partner so that the appropriate people were involved.
  • The ability to escalate and prioritize requests so that the most important tasks were getting handled first.
  • A reference point to go back to prior tickets to use previous solutions for any new problems. It created a history for us.
  • Ability to work on projects at our own pace.
  • The ability to export the tasks or run metrics on them.
  • Mobile ability.
  • We were able to spend less time tracking down the status of projects.
  • We could become more self-sufficient on reviewing prior resolutions to help with current problems.
  • Tasks were responded to quickly because we did not have to email one person, wait for an out of office email and then try someone else. Our task got assigned to the next available person.
Assembla was actually chosen by our vendor so we did not have a say in the selection. However, the product more than served the need we had for better distribution and completion of tasks. It has an easy to view interface, user friendly and efficient. I would recommend it to anyone who is looking for a way to manage ongoing projects.
Assembla works well when you are working with multiple groups or entities. We dealt with different time zones, different levels of involvement with the projects, etc so this allows for us to have responses back in a quicker fashion. It also helps us clue in the appropriate people and rely less on following multiple email chains.