Feature rich software with proper support but the user experience needs and upgrade and would like to see it play nicely with other softwares
Use Cases and Deployment Scope
Asure HR is a full service platform that addresses payroll and HR needs, there may be more that they do but that's how we use it. We began using it with our companies in 2017 and really only leveraged the payroll side of things. As we became more familiar with their offerings, we used some of the HR functions and were offered to use a timekeeping solution that didn't fit our needs
Pros
- Customer Support Availability
- Phone support with a dedicated account manager
- Account access levels for management team
Cons
- The user experience on the software side is dated
- Onboarding was not impressive, they offer a powerful suite of tools and we weren't well trained on all of them
- Timekeeping solution was very limited with options for the staff to trade/swap shifts compared to other solutions out there
Most Important Features
- Tax filings
- Getting a human on the phone for support that was familiar with your specific account
Return on Investment
- Direct deposit information isn't verified for employees when entered, if it is entered incorrectly, you aren't notified until several days later
- You will be charged for any off cycle payrolls
Alternatives Considered
Gusto and SurePayroll
Other Software Used
Deputy