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ReflectR by Avotus

ReflectR by Avotus

Overview

What is ReflectR by Avotus?

Avotus offers the ReflectR UC&C usage Monitoring, Reporting & Analytics software suite. ReflectR offers visibility & insight into all client interactions across various channels - sales, customer service & technical support. It offers wallboards & trend analytics for Microsoft Teams,…

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Product Details

What is ReflectR by Avotus?

Avotus offers the ReflectR UC&C usage Monitoring, Reporting & Analytics software suite. ReflectR offers visibility & insight into all client interactions across various channels - sales, customer service & technical support. It offers wallboards & trend analytics for Microsoft Teams, Skype for Business, Cisco Jabber & Amazon Connect, in real-time, and features optional call recording.

General features include:
  • Live and historical calls, agent and queue info
  • Inbound call summary
  • Call distribution by location
  • Active calls, missed calls
  • Available agents, calls in queue
  • Longest call waiting, average queue time
  • Response groups statistics/summary
  • Individual monitors relevant to each user or agent
  • Optional call recording

ReflectR by Avotus Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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