Instant message
Ability for administrator to communicate via instant message with remote user.
Cat avg: 8.7
Top Performing Features
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Cat avg: 8.8
Session record
Ability to record session for training purposes.
Cat avg: 8.5
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Cat avg: 8.3
Worst Performing Features
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Cat avg: 7.4
BeyondTrust Remote Support Features from Reviews
Remote Administration
Remote administration software is used to control a computer from a remote location.
9.1+6%
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.8
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.7
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.4
Session record
Ability to record session for training purposes.
Category average: 8.5
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 8.3
BeyondTrust Remote Support Features from the Vendor
Remote Administration
Vendor-reviewedFile transfer
Securely exchange files with remote computer without having to use email or FTP.
Instant message
Ability for administrator to communicate via instant message with remote user.
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Session record
Ability to record session for training purposes.
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.