BeyondTrust Remote SupportFormerly BomgarPricing

Professional services/onboarding team Support for IOS Cost … providers having customers with a limited IT budget as the product is not cheap.

Customer Service Centrally manage and secure remote access Manageable Cost Multi apps and devices

a connected device to be accessed for troubleshooting. Product is more expensive than competing products.

License cost. Administration effort.

evolve and improve as a remote support platform, and we continue to get more value from it every year.

set chat hours and multilingual support (which is a 3rd party additional cost add-on)

Bomgar is widely adopted by our IT department and our end users. It is expensive, but it is a very robust, compatible, and user-friendly application.

simple to use, even for the novice. As we progressed in our usage, we saw the value in allowing outside vendors the ability to use jump clients on servers they … if ever have issues with it but it is one of those tools that you can not afford for it to be down.

say the thing I like the thing I like the least about this software is the price Using Bomgar when a system is infected with malware is challenging. If you

a pc in a South American country. That was interesting. It is not cheap, it will cost you plenty. But what other product has the versatility that Bomgar

Price - I hate to say this, but it was the only stumbling block for us. Bomgar's expensive, but it is worth every penny.

every scenario. For very small support shops Bomgar is probably too high a price point and the company probably won't make full use of the feature set. … it's become an indispensable tool. It saves us a tremendous amount of time / cost over having to go onsite as any remote…

dollars in travel costs. A direct line to the end user provides tremendous value and truly amazes those supported. … sometimes don't connect (or automatically update) after a deployed update Cost … this…

security, meets compliance with audit trails, highly customisable, and it's cheaper in the long run than similar products. … security, meets compliance with audit trails, highly customisable, and it's cheaper in the long run than similar products.

anytime it is free with the Bomgar system. LogMeIn requires a monthly charge and the price may go higher if you want to add some of the features (e.g. file … prompt and professional. The system has an impeccable up time, and the cost is affordable. … our budget and they the only thing the competitor was offe…

LogMeIn, their pricing model changed. … Price Product Features Product Usability Third-party Reviews

ability to reach a wider audience. The features that you get far exceed the price that you pay initially and for annual maintenance.

Better implementationBetter pricing planMore secure

time ... and it hasn't frozen on me at all. It's very reliable. Kind of expensive but worth it

Low long term cost of ownership.Security.Support. Features, etc.

our users feel comfortable connecting through the web site. Unless the price per license on renewal was to skyrocket, I can not think of a reason not … where a user could not connect to our Bomgar device unlike the software. The cost per seat is approximately the same but the added features such as collaboration … and our users feel comfortable connecting thro…

The cost of purchase and support is not cheap for a small business but it does eventually pay for itself. It is a very secure device. … The cost of purchase and support is not cheap for a small business but it does eventually pay for itself … upfront cost Lack of managed service applications … Maintenance is…

whenever necessary gives us the ability to PROACTIVELY support our high-value customers. Mobile Platform Support as Client, and Agent: Having programs … look like to customers, and so forth. The End-User Configuration guru is in charge of setting up teams, users, permissions, and rules for teams like auto-assignment … need to buy a license for "number of seats"…

Price Product Features Product Usability Positive Sales Experience with the Vendor

the real world - In our opinion Bomgar always comes out ahead - sure the price may be a little higher than others but believe me... one of the best investment