Bicom Systems

We have multiple Bicom Systems multi-tenant systems. They all work very well and are reliable. It easy to add tenants and program. Bicom Systems support is always always quick and efficient. Recently we had our EOL server go down due to a power outage, the MySQL database was corrupted and even though it was EOL Bicom Systems support assisted, knew that it was a an emergency and handled it with diligence and took it as priority. We have about 85 clients alone in there. This was major! They updated us constantly and even with me reaching out to check they took my chat always and answered all my questions. We appreciate their every day support.

As mentioned, Bicom Systems are very stable. It is user friends and support is always available.

We use every Bicom Systems' products today in our business, we are hosting thousands of customers on PBXware and use the softphone apps (gloCOM). The main advantage is the time it saves because it has a Multi-Tenant edition which is really well designed if you wanna host a lot of different customers.

Also we're using apps to make calls, and some of our customers that are call centers can exploit the full power of the Call Center edition and Supervisor edition in which you can have a very detailed reports and real-time statistics.

Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients.

I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.