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Bicom Systems

Score10 out of 10

2 Reviews and Ratings

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What is Bicom Systems?

Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and is a Telecommunication Service Providers.

They offer a virtualization solution, SERVERware, and a PBX telecommunications solution, PBXware with implementations boasting tens of thousands of unique instances. End users can use their VoIP phone and application solutions, Meeting, gloCOM GO, and gloCOM, and, according to the vendor, current users consume tens of millions of calls and meetings per day.

Categories & Use Cases

Media

Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.
Screenshot of PBXware is an IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide.
Screenshot of SERVERware is a Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers IP services and applications. SERVERware Serves different types of clients with different PBXware editions at the same time plus sipPROT, through one interface. The GUI makes management of hosts, VPSs, and resources easier. SERVERware has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERware has shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection and a built-in backup system.

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Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.

Key Features

Learn about the best (and worst!) features Bicom Systems has to offer, as determined by TrustRadius' reviewers.
Based on 2 ratings of Bicom Systems's features
View all features

Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.7

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9.2

  • Calendar integration

    Scheduling capabilities integrate with users’ Calendars.

    Category average: 8.7

Areas for Improvement

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.7

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.7

  • Mobile app for Android

    Android app

    Category average: 8.6

Reviews

What users are saying about Bicom Systems.
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Flexible and reliable communication solutions for Businesses

Verified User
Technician in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We use every Bicom Systems' products today in our business, we are hosting thousands of customers on PBXware and use the softphone apps (gloCOM). The main advantage is the time it saves because it has a Multi-Tenant edition which is really well designed if you wanna host a lot of different customers.

Also we're using apps to make calls, and some of our customers that are call centers can exploit the full power of the Call Center edition and Supervisor edition in which you can have a very detailed reports and real-time statistics.

Pros

  • PBX with advanced options
  • Multi-Tenant function
  • Full branding of every product
  • Softphone editions (mobile, desktop, web) are very well designed
  • Call Center functions
  • SERVERware in which you can install and deploy PBX vps in 3 minutes

Cons

  • Bulk changes for extensions, ability to make a change for every extension of the system

Return on Investment

  • Integrating Bicom Systems to our offers has made it evolve over time, having hundreds of partners who use Bicom Systems solution all around France and French speaking countries

Alternatives Considered

3CX

Bicom Systems amazing support

Verified User
Engineer in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

We have multiple Bicom Systems multi-tenant systems. They all work very well and are reliable. It easy to add tenants and program. Bicom Systems support is always always quick and efficient. Recently we had our EOL server go down due to a power outage, the MySQL database was corrupted and even though it was EOL Bicom Systems support assisted, knew that it was a an emergency and handled it with diligence and took it as priority. We have about 85 clients alone in there. This was major! They updated us constantly and even with me reaching out to check they took my chat always and answered all my questions. We appreciate their every day support.

Pros

  • Emergency Support - 24/7
  • Explain the solution so that you are aware and understand
  • Remote into servers for hands on troubleshooting

Cons

  • Have chat more available

Return on Investment

  • We have many clients on it that are happy with it

Other Software Used

3CX, Cisco 1000 Series Aggregation Services Routers (ASR 1000)

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