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Bicom Systems

Bicom Systems

Overview

What is Bicom Systems?

Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified…

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Recent Reviews

Bicom Systems amazing support

10 out of 10
May 12, 2023
We have multiple Bicom Systems multi-tenant systems. They all work very well and are reliable. It easy to add tenants and program. Bicom …
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Reviewer Pros & Cons

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Verified User
Engineer in Engineering
Telecommunications Company, 51-200 employees
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Pricing

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Bicom Systems

Bicom Systems

N/A
Unavailable

What is Bicom Systems?

Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Bicom Systems?

Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and is a Telecommunication Service Providers.

They offer a virtualization solution, SERVERware, and a PBX telecommunications solution, PBXware with implementations boasting tens of thousands of unique instances. End users can use their VoIP phone and application solutions, Meeting, gloCOM GO, and gloCOM, and, according to the vendor, current users consume tens of millions of calls and meetings per day.

Bicom Systems Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Bicom Systems Screenshots

Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.Screenshot of PBXware is an IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide.Screenshot of SERVERware is a Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers IP services and applications. SERVERware Serves different types of clients with different PBXware editions at the same time plus sipPROT, through one interface. The GUI makes management of hosts, VPSs, and resources easier. SERVERware has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERware has shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection and a built-in backup system.

Bicom Systems Video

gloCOM and gloCOM GO 6

Bicom Systems Competitors

Bicom Systems Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
May 12, 2023

Bicom Systems amazing support

Verified User
Engineer in Engineering
Telecommunications Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We have multiple Bicom Systems multi-tenant systems. They all work very well and are reliable. It easy to add tenants and program. Bicom Systems support is always always quick and efficient. Recently we had our EOL server go down due to a power outage, the MySQL database was corrupted and even though it was EOL Bicom Systems support assisted, knew that it was a an emergency and handled it with diligence and took it as priority. We have about 85 clients alone in there. This was major! They updated us constantly and even with me reaching out to check they took my chat always and answered all my questions. We appreciate their every day support.
Pros and Cons
  • Emergency Support - 24/7
  • Explain the solution so that you are aware and understand
  • Remote into servers for hands on troubleshooting
  • Have chat more available
Likelihood to Recommend
As mentioned, Bicom Systems are very stable. It is user friends and support is always available.
Bicom Systems Feature Ratings
Cloud PBX (2)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call Management
N/A
N/A
Mobile apps (2)
90%
9.0
Mobile app for iOS
90%
9.0
Mobile app for Android
90%
9.0
Performance & Compatibility of Online Events Software (2)
95%
9.5
High quality audio
100%
10.0
High quality video
90%
9.0
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • We have many clients on it that are happy with it
Other Software Used
3CX, Cisco 1000 Series Aggregation Services Routers (ASR 1000)
April 20, 2023

Flexible and reliable communication solutions for Businesses

Verified User
Technician in Information Technology
Telecommunications Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use every Bicom Systems' products today in our business, we are hosting thousands of customers on PBXware and use the softphone apps (gloCOM). The main advantage is the time it saves because it has a Multi-Tenant edition which is really well designed if you wanna host a lot of different customers.

Also we're using apps to make calls, and some of our customers that are call centers can exploit the full power of the Call Center edition and Supervisor edition in which you can have a very detailed reports and real-time statistics.
Pros and Cons
  • PBX with advanced options
  • Multi-Tenant function
  • Full branding of every product
  • Softphone editions (mobile, desktop, web) are very well designed
  • Call Center functions
  • SERVERware in which you can install and deploy PBX vps in 3 minutes
  • Bulk changes for extensions, ability to make a change for every extension of the system
Likelihood to Recommend
Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients.

I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.
Bicom Systems Feature Ratings
Cloud PBX (2)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Call Management
N/A
N/A
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Integrating Bicom Systems to our offers has made it evolve over time, having hundreds of partners who use Bicom Systems solution all around France and French speaking countries
Alternatives Considered
Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice.

Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products.

PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.
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