Item: Bicom Systems
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use every Bicom Systems' products today in our business, we are hosting thousands of customers on PBXware and use the softphone apps (gloCOM). The main advantage is the time it saves because it has a Multi-Tenant edition which is really well designed if you wanna host a lot of different customers.

Also we're using apps to make calls, and some of our customers that are call centers can exploit the full power of the Call Center edition and Supervisor edition in which you can have a very detailed reports and real-time statistics.

Pros and Cons

PBX with advanced options
Multi-Tenant function
Full branding of every product
Softphone editions (mobile, desktop, web) are very well designed
Call Center functions
SERVERware in which you can install and deploy PBX vps in 3 minutes

Bulk changes for extensions, ability to make a change for every extension of the system

Return on Investment

Integrating Bicom Systems to our offers has made it evolve over time, having hundreds of partners who use Bicom Systems solution all around France and French speaking countries

Alternatives Considered

Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice.

Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products.

PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.

Key Insights

Do you think Bicom Systems delivers good value for the price?

Yes

Are you happy with Bicom Systems's feature set?

Yes

Did Bicom Systems live up to sales and marketing promises?

Yes

Did implementation of Bicom Systems go as expected?

Yes

Would you buy Bicom Systems again?

Yes

Likelihood to Recommend

Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients.

I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.

Flexible and reliable communication solutions for Businesses

Overall Satisfaction with Bicom Systems