Birdeye

Birdeye is an Online Reputation Management and Customer Experience Management platform designed for multi-location enterprises. The platform deploys specialized software agents to automate marketing, operations, and customer service tasks across distributed branch locations.

Key Capabilities

• Agentic Workflows: The platform utilizes specialized AI modules—categorized by the vendor as marketing, operations, and customer experience agents—to autonomously execute location-specific tasks based on aggregated data signals and user approval workflows.
• Reputation and Search Management: Automates the management of Local Listings, online reviews, social media presence, and local search visibility.
• Operations Management: Facilitates automated appointment booking, front desk operations, sentiment surveys, and support ticketing.
• Data Consolidation: Aggregates inputs from over 3,000 third-party integrations into a centralized system, allowing the software agents to execute actions using customized brand guidelines and industry context.

Audience & Use Cases

• Audience: Corporate marketing teams, operations managers, and local branch administrators.
• Use Case: Standardizing customer experience, reputation management, and local search visibility across hundreds of physical locations while maintaining centralized corporate control and local reporting.

Technical Specifications

• Compliance & Security: Meets HIPAA, SOC 2, and GDPR regulatory standards. Includes integrated audit logging.
• Access Control: Supports Single Sign-On (SSO), Role-Based Access Control (RBAC), tiered approval workflows, and location-level reporting.
• Integrations: Supports over 3,000 external system connections.