Blackbaud Enterprise Fundraising CRM

Score7.9 out of 10

117 Reviews and Ratings

What is Blackbaud Enterprise Fundraising CRM?

Blackbaud Enterprise Fundraising CRM is an enterprise Nonprofit CRM platform designed to assist large higher education, healthcare, and nonprofit organizations in managing fundraising campaigns, donor stewardship, and operations at scale. The platform consolidates fundraising workflows, constituent data, predictive analytics, and automated insights into a unified system to support targeted campaigns, donor engagement, and revenue growth.

Categories & Use Cases

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Screenshot of Constitute records with AI

Screenshot of Advanced campaign reporting

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Screenshot of Constitute records with AI

Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 4.7
Digital advocacy enablement
Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.
Category average: 5.8
Mobile event check-in
Attendees and volunteers can be checked in at events with a mobile device.
Category average: 5.5

Reporting and data visualization
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
Category average: 6.3
Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Category average: 7
Event registration and ticketing
Track ticket purchases for events and connect them to constituent profiles
Category average: 5.7

Most Frequent Users

Top 3 industries using Blackbaud Enterprise Fundraising CRM.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Educational Services

30.9%

506 installations of 1,635

#2 most frequent

Other Services (except Public Administration)

24.2%

395 installations of 1,635

#3 most frequent

Health Care and Social Assistance

13.9%

227 installations of 1,635

Verified User

Administrative Assistant in Marketing (501-1000 employees)

Use Cases and Deployment Scope

This helps us keep track of our donors, contact information, giving history, we also use it for payment forms that are free of fees. We use it to keep track of in-kind donations, it lets us use metrics to track our campaigns, it's an all-in-one philanthropy platform that we could utilize even further depending on where our fundraising efforts go in the future.

Pros

Donor tracking: gift giving, contact information, even allows you to upload logos
Fee-free payment forms accessable online
Tribute gifts for those who have passed

Cons

Needs to get rid of database view and push out unified view
Changes on the platform are overly frequent causing us to have to learn more all the time
Donation forms and RSVP forms should be more customizable to become competitive with a platform like Jotform

Return on Investment

Biggest one is fee-free donation forms
Constituent information tracking all in one place

Usability

Other Software Used

Smartsheet

Verified User

Employee in Information Technology (51-200 employees)

Use Cases and Deployment Scope

We use Blackbaud Enterprise Fundraising CRM (BBCRM) for our supporter management, events and volunteer management. For fundraising it is an excellent system and includes the majority functionality an NFP needs, out of the box. It has API connections to many systems if required and the support is excellent. It is used across the organisation and has been our 'single source of truth' for managing the relationships with our all-important supporters.

Pros

Data management
Support
Org wide functionality

Cons

Website integration
Internal reporting

Return on Investment

More control over communications resulting in more/higher donations

Usability

Alan Weinberger

Executive Director of technical Systems and Services at Syracuse University (5001-10,000 employees)

Use Cases and Deployment Scope

We use BBCRM to track all gifts by Alumni, Donors and friends to the University. This includes actual cash gifts, pledges, matching gifts, planned gifts etc. We populate the system with in depth bio, personal and financial data and then use the system to sort and highlight potential prospects. The system is available to all staff at the University although access to certain data is restricted by use case. Currently we have about 500 active users across campus. The system is available 24/7 and is reachable via any internet connection through a series of secure firewalls and MFA. It is also available on IOS devices.

Pros

Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information

Cons

Tighter integration with other BB products like Award Management would be nice
Better emailing and event modules within BBIS would allow us to do more within CRM and not have to support extra software
More and better API will allow users to build more sophisticated interface to external products

Return on Investment

Our ability to provide consistent accurate performance numbers has improved dramatically. Anyone, at any time, can hit a single button and know what our fundraising goals are and how we are performing against those goals. Very popular with upper management
Implementing different modules within the system has save us time and cost using outside options. NCOA is a good example. We run t quarterly for all records. Any school or subunit can then send mailing out at any time without dealing with another cleanse and the associated cost. We've saved over $200,000 doing it once for all instead of piecemeal.
The system provides more accurate data faster for major gift research and solicitation. Our staffing levels have dropped (not recommended) but our actual funds raised and gifts processed have increased by 25%

Other Software Used

Anthology Encompass, EverTrue Engage, OnBase

Tara Michaels View profile

Assistant Director at Bucknell University (501-1000 employees)

Use Cases and Deployment Scope

I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is helpful to have one place to look for all information about a constituent.

Pros

Allows me to link my email interactions directly into the system
Has areas to store all information about a person
Easy to pull just the information I need

Return on Investment

I do not have access to the costs, but I know finding info in Blackbaud is MUCH easier than it was in our last CRM.
It is an efficient platform.
I can run reports myself rather than having to requesting information from another department.

Betsy Schmidt-Gullett View profile

Executive Director in Research & Development at University of Cincinnati foundation (51-200 employees)

Use Cases and Deployment Scope

We utilize it for donor records, prospect management, bbis, wealth screening, donor information

Pros

Analytics
Wealth screening
Sophisticated functionality

Cons

Customer service
New development

Return on Investment

Ability to store a lot of details… historical accuracy

Other Software Used

WealthEngine, iWave, Lexis Advance Quicklaw

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Blackbaud Enterprise Fundraising CRM

What is Blackbaud Enterprise Fundraising CRM?

Categories & Use Cases

Media