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Overall a good investment on initial purchase Is more expensive than some of the other vendors Difficult to get support help with license
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
The following is a quick overview of editions offered by other software in similar categories
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…
For managing assets, vendor spend, usage and contracts to strategic sourcing and spend analysis, Genuity is a Technology Business Management platform designed to enable teams to spend smarter and maximize the value of every dollar a business spends. Genuity builds tools to help businesses and IT…
Overall a good investment on initial purchase Is more expensive than some of the other vendors Difficult to get support help with license
smaller business and their even smaller IT departments. It's certainly more cost effective than fancy solutions, and it does what it needs. However, this … management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of…
problem of having a help desk/asset management solution that was a bit more affordable than the system our campus was using. It also addressed the fact that … positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our … it would require contacting the vendor, at which point…
offers a pretty good value. If you let support coverage lapse, then trying to get support coverage again becomes prohibitively expensive. One great thing about … while to clean up the unwanted tickets. The support model is prohibitively expensive if you let support lapse and then need support once again. This is because … on-site solution so once purchased and installed, there…
time. Oversight was also much better. That said, it was also far more expensive, and it was developed more for managed service providers and large companies
Track-It! was less expensive and had similar features to the competition.
Cost initiative and ease of use