BMC Track-It!....tried and true.
August 08, 2021

BMC Track-It!....tried and true.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Track-It!

BMC Track-It! is being used by the entire organization to keep track of IT assets as well as track and document Help Desk requests. All users have the ability to submit tickets for IT support related issues. This software allows us to track user issues, help with documenting change management, organizes asset management, purchasing documentation and allows a consistent place to keep track of all these areas in a single pain of glass.
  • Asset Management
  • Help Desk Ticket Management
  • Change Management
  • Interface is outdated compared to others
  • Initial setup was difficult
  • Ease of use for Ticket tracking
  • Single pain of glass to keep track of support issues and asset management.
  • Active Directory integration was necessary for us.
  • Overall a good investment on initial purchase
  • Is more expensive than some of the other vendors
  • Difficult to get support help with license when the renewal was forgotten.
Like the interface better than a few of the others but it could be time to re-evaluate them again to see what options are out there.

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Did BMC Track-It! live up to sales and marketing promises?


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From a technician's point of view, it is extremely easy to create new work orders or tickets. It's also very simple to enter in data and keep track of the state of the ticket without taking too much time to keep it updated. I would love to see a cloud instance available to be able to make it a global installation as our company grows.

BMC Track-It! Feature Ratings

Software and hardware inventory tracking
License management
Asset lifecycle monitoring
Contract management
Asset relationship management