BMC Track-It!....tried and true.
August 08, 2021
BMC Track-It!....tried and true.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Track-It!
BMC Track-It! is being used by the entire organization to keep track of IT assets as well as track and document Help Desk requests. All users have the ability to submit tickets for IT support related issues. This software allows us to track user issues, help with documenting change management, organizes asset management, purchasing documentation and allows a consistent place to keep track of all these areas in a single pain of glass.
- Asset Management
- Help Desk Ticket Management
- Change Management
- Interface is outdated compared to others
- Initial setup was difficult
- Ease of use for Ticket tracking
- Single pain of glass to keep track of support issues and asset management.
- Active Directory integration was necessary for us.
- Overall a good investment on initial purchase
- Is more expensive than some of the other vendors
- Difficult to get support help with license when the renewal was forgotten.
Like the interface better than a few of the others but it could be time to re-evaluate them again to see what options are out there.
Do you think BMC Track-It! delivers good value for the price?
Yes
Are you happy with BMC Track-It!'s feature set?
Yes
Did BMC Track-It! live up to sales and marketing promises?
Yes
Did implementation of BMC Track-It! go as expected?
Yes
Would you buy BMC Track-It! again?
Yes