BMC Track-It! works well under pressure
July 19, 2017
BMC Track-It! works well under pressure
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Track-It!
BMC Track-It! is currently being used by our IT help desk org. We primarily use it as a help desk ticketing system, however, we also make use of the asset management and license tracking functions as well. The biggest benefit was the ability to create robust workflows based on emails to the help desk. This allowed us to properly identify and prioritize incoming tickets.
- Creating workflows based on keywords in email subject or body.
- Asset management using network scanning.
- License tracking.
- Track-It! works well for our organization of up to 200 users. I don't know how well it would scale out beyond that.
- Initial set up can be frustrating and challenging. Setting up forms is a tedious process.
- There were occasions where functionality was missing, support logged a request ticket and nothing came of it.
- Our previous ticketing system was free so ROI is difficult to measure.
Track-It! was less expensive and had similar features to the competition.