TrustRadius Insights for Bookafy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users have provided several recommendations for Bookafy based on their experiences. Firstly, users have found the product to be outstanding and have praised the excellent customer service provided by the Bookafy team. The support team has been particularly helpful in getting the system working as needed. Secondly, many users highly recommend Bookafy as a great software solution. They suggest giving it a try and discovering its value in this space. Lastly, users strongly urge others to try Bookafy for themselves, emphasizing the positive experiences they have had with the product.
As a meeting/appointment booking tool, Bookafy excels; it substantially simplifies the process of locating a time slot that meets both the client's and the host's needs. Bookafy's customer service has also been outstanding; they have tailored the platform to meet our specific needs at a fair rate. Our use case is unique, and Bookafy did not perfectly meet it, but they came to the table willing to make improvements that other suppliers would not. Support for having personnel in multiple time zones is still a missing functionality that we are working on.
Pros
Booking or scheduling appointments.
See calendar in one page.
Notify meetings in advance.
Cons
Lack of calendar customization.
Tracking data.
Configuration is confusing.
Likelihood to Recommend
The outcome is an extremely user-friendly interface and functionality for our prospects, clients, and suppliers. Since we began using Bookafy, our conversion rate of prospects requesting a no-obligation call with us has significantly improved, saving us time in handling appointment requests and attempting to locate a slot that works for both the prospect and us. An app that will change your life!
I use Bookafy for my freelance business. It's way more robust than using Gmail or other platforms. It's easy to schedule appointments, see money made from appointments, send text reminders, and have someone book an invite on your calendar. The syncing capabilities are excellent. I enjoy scheduling my calls this way and everyone get notified.
Pros
Appointment reminders.
Scheduling.
Agenda and Calendar views for organization.
Integrations.
Cons
More customizable email templates.
More robust review capabilities.
Likelihood to Recommend
Bookafy is great for a small business that needs to book in-person calls or even virtual calls. This software is more robust than others out there.
I use Bookafy to manage appointment setup with current and future clients. A lot of time can be wasted trading emails, texts, and checking calendars to set up a meeting. Bookafy helps save time by allowing the client to pick a convenient time for them at any point during their day without having to wait for our answer. Bookafy also helps me control when I can meet with clients and when I focus on work by limiting availability. Since it allows me to synchronize with multiple calendars at once, I don't have to worry about overlapping with personal meetings or medical appointments. Bookafy also lets me assign meetings to a specific user, which allows me to delegate better.
Pros
Calendar synchronization
Payment collection
Booking page is intuitive
Covers core scheduling needs of a business
Cons
Embedding specific meetings on a website is not clearly visible and limited in customization options. Someone with HTML knowledge could handle it all but most business owners don't have that knowledge. Also, when it embeds, it's not as responsive and it seems very crowded
It doesn't have the ability to have private meetings accessible to customers. This means that I can't have a hidden meeting scheduler that I sent only to my VIP clients as a special bonus. I have to make the meeting public for it to allow someone to book. All competitors of Bookafy have this feature
Personally, I don't understand why the meeting types and setup are inside the "Account Settings" area. To me, the creation of meetings and their setup should be a front and center menu
I find the user interface outdated and clunky. Feels like a collection of embedded tables rather than sections and rows. Somehow the look affects how intuitive I perceive the back-office of the platform. It reminds me of 1990s website designs... Not visually appealing and crowded screens
Likelihood to Recommend
In my experience, Bookafy has pretty much the same features as the other well-known scheduling apps. In terms of functionality, the two obstacles I experience were setting up a hidden (not shown on the main booking page) meeting for special bonus calls you don't want anyone to have access to. Yes, you can set up a paid meeting and give someone a coupon to access it free but that seems like an extra unnecessary step. The other limitation was how ugly it looks to embed meetings on a website. The scheduler looks fine inside Bookafy, but when embedded, it doesn't flow as well. For everything else, it works well. If you want to sync the scheduler with email marketing systems, most of the integrations work through Zapier so that can be an additional cost. Bookafy focuses on the meeting schedules.
I used Bookafy as my booking system for meetings while I was working in Sales for a construction technology company. Using Bookafy was really helpful in streamlining the booking process and allowing customers to have access to my calendar and instantly book. It really helps to eliminate any need for email threads, missed calls, and unnecessary phone tag.
Pros
Help to streamline the booking proccess
Allows customers to have access to my calendar and book a meeting instantly
Eliminates email threads and unnecessary phone calls
Cons
It can be difficult with the back and forth of rescheduling meetings
You have to remember to manually block off time on your calendar
The calendar tab can be confusing at times
Likelihood to Recommend
Using Bookafy is great for Sales teams as it helps to streamline the meeting booking process and gives customers access to your calendar so that they can book instantly without having to have long email threads and unnecessary phone tags. It's really helpful for Sales teams, however, I find that it would be helpful for any team that uses a calendar and books meetings.
We use Bookafy to give clients and potential clients the option to schedule a meeting. Also, we use Bookafy in one of our landing pages, so the leads can easily book appointments for marketing consultations. Also, we use Bookafy in our funnels to lead the leads to schedule appointments.
Pros
Easy to embed the appointment form to websites
You can show off professionalism while booking meetings
You can sync the appointments with Google Calendar
Easy to use interface, so you don't waste time trying to figure out things around.
Cons
Load speed for the embedded form in websites could be a little quicker
Improve the email notification editing capabilities
Likelihood to Recommend
Bookafy works great to send potential clients your available times for meetings. They can schedule the meetings in less than 1 minute. They get an email notification confirming the appointment and later on, a text message with reminders, just before the event.
