Name: The boost.ai platform
Uploaded: 2021-10-14T11:13:33.000Z
Duration: 1 min 44 s
Description: Self-service customer service is not only acceptable, it’s expected. Put customer experience first and the rest will follow. Visit www.boost.ai to find out how conversational AI can revolutionize your customer interactions.

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

Operational Analytics

Policy Management

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

Web Scraping

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

Vertical-Specific

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### Conversational AI Development
Users generally praise boost.ai's conversational AI development capabilities. They appreciate the platform's user-friendly interface, advanced NLP features, and the ease of creating tailored conversational flows. While some users mention minor limitations such as the need for improved reporting functionalities, overall, boost.ai is commended for its efficient and scalable virtual agent solutions. The platform's continuous development and responsiveness to user feedback contribute to its positive reputation in the conversational AI development space.

### Virtual Agent Implementation
Users generally praise boost.ai's virtual agent implementation capabilities. They highlight the platform's ease of use, scalability, and powerful NLU/NLP technology. The ability to automate processes, handle a wide range of intents, and provide a high level of accuracy in responses are key strengths mentioned by reviewers. Some users appreciate the platform's intuitive UI, making it easy to build and customize virtual assistants for different purposes. However, there are some concerns raised about the platform's hierarchy structure and the need for better overview of intents when dealing with large bots. Despite these minor drawbacks, boost.ai's virtual agent implementation seems to be well-regarded by users for its efficiency and effectiveness.

### Multilingual Support and NLP
Users appreciate boost.ai's exceptional multilingual support, particularly highlighting its effectiveness in Nordic languages and Baltic languages like Estonian, Latvian, Lithuanian, and Russian. The platform's NLP capabilities have been commended for outperforming competitors, especially in the context of Nordic languages. The emphasis on continuous research and product development in collaboration with partners and customers has contributed to the overall positive sentiment towards boost.ai's multilingual support and NLP functionalities.

### Integration and Enterprise Features
Users unanimously praise boost.ai's integration and enterprise features capabilities. They highlight the platform's deep integrations with back-end systems, enabling personalized services and scalable customer support, especially during challenging times like the current pandemic. Additionally, users appreciate the ease of integrating virtual assistants with various customer channels and systems, allowing for the development of transactional virtual assistants. While some users suggest improvements in measuring end-user satisfaction and connecting feedback to third-party systems, the overall sentiment remains positive towards boost.ai's robust integration and enterprise features.

### Training and Learning Resources
Users appreciate boost.ai's user-friendly workflows and configuration, as well as the underlying algorithms that reduce training needs. The platform's innovation, such as cold start and OCR capabilities, has also been well-received. Additionally, reviewers have noted the platform's strong NLP understanding and the ease with which conversational flows can be created by AI trainers. Boost.ai's commitment to gathering feedback and continuously improving its product through the introduction of new features and add-ons has garnered positive feedback from users.

### Automation and Efficiency
Users also appreciate the platform's continuous development and responsiveness to user feedback, with many noting the rapid implementation of suggested improvements. Boost.ai's emphasis on user-friendly interfaces and quick training processes has garnered positive feedback, with users highlighting the ease of use and efficiency in automating tasks. The platform's ability to streamline interactions, reduce repetitive inquiries, and enhance overall productivity through automation has been a key factor in its positive reception among users.

### AI-Powered Customer Service
Users generally praise boost.ai's ai-powered customer service capabilities. They appreciate the platform's ability to automate customer inquiries effectively, leading to significant cost savings and improved customer satisfaction. The 24/7 availability and scalability during challenging times like the recent crisis have been highlighted as key benefits. While some users mention minor drawbacks such as the need for further development in certain enterprise readiness aspects and challenges with analytics, overall, boost.ai's ai-powered customer service is seen as a valuable tool for enhancing customer engagement and streamlining service processes.

### User Experience and Interface
Users consistently highlight Boost.ai's user-friendly platform and intuitive UI as key strengths, enabling them to easily manage AI content and enhance the end-user experience. The platform's scalability, ease of implementation, and pre-trained content for various industries are also commended, making it a top choice for developing virtual agents. Additionally, users appreciate the platform's high security standards and the support provided by the Boost.ai team when facing challenges.

1. Incomplete mobile implementation: Some users have encountered snags while setting up the VA on their mobile app due to incomplete implementation for mobile, causing frustration and delays in getting the chatbot up and running smoothly.

2. Limited language support: Several users expressed a desire for Boost.ai to support more languages, as they found the current language options to be insufficient for their global customer base. This limitation hinders their ability to provide a seamless experience for non-English speaking users.

3. User-unfriendly admin panel: Users have found the admin panel of Boost.ai to be inconvenient and lacking user-friendliness. They suggest that it could be improved with better navigation, organization, and intuitive features to enhance the overall experience of managing the chatbot's settings and configurations.

Highly user-friendly platform: Users have consistently praised the Boost.ai platform for its high level of user-friendliness and ease of use. Many reviewers stated that they found the interface to be intuitive and appreciated how easy it was to get started with the platform.

Exceptional support and guidance: The Boost team has been commended by users for their exceptional support and guidance throughout the entire process. Reviewers mentioned that the team was always available to answer questions and provide assistance, exceeding their expectations.

Endless possibilities for customization: Users have described the Boost.ai platform as highly efficient and user-friendly, offering endless possibilities for tailoring chat solutions to customers' needs. Specifically, reviewers highlighted impressive features such as the chatlog and message analysis tool, which allow for advanced customization options.

boost.ai is a conversational AI software from the company of the same name in Sandnes, a self-learning AI that aims to let users turn information on websites, chat logs or chatbots into superior virtual agents.

Apollo is a sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data.

Basic

Professional

Organization

Apollo.io

Mediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue forecasts, calculating KPIs, and market hiring processes.

Mediafly

boost.ai

Conversation Intelligence

Boost.ai quick tour

FinovateFall 2019 / boost.ai

Finovate Fall 2019 demo presentation - boost.ai

Likelihood to Recommend

The boost.ai platform

Self-service customer service is not only acceptable, it’s expected. Put customer experience first and the rest will follow. Visit www.boost.ai to find out how conversational AI can revolutionize your customer interactions.

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

Kore.ai

interface.ai

Yellow.ai

boost.ai 2022-11-22 10:07:57

boost.ai 2022-11-22 09:53:09

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Conversation Intelligence Software

We used an integrated boost.ai for one of the credit unions (financial and banking service). Our client of ours wanted to reduce the customer support cost. Hence, we suggested going with Boost.ai after going through various similar products, it solved a lot of the issues of our client, and we were able to reduce the customer support cost by almost 60%.

Conversational AI.
Chatbot.
Call center integration.

Customer support.
API integration.
Pricing

Chatbot
Intend creation and configuration.
Easy dashboard and reporting.

Reduced customer support cost by about 60%.
Smooth integration with call center.

Boost.ai is an excellent platform to efficiently communicate and solve consumer issues using minimal resources. The artificial intelligence is remarkably accurate. The software is extremely intuitive and setup was a breeze for our information technology team members. It can even use past chat logs to craft future responses to clients.

Artificial Intelligence
Intuitive
Natural interactions

Perhaps some configurations in admin panel can be tough to navigate.
Add more languages
Reporting enhancements

Artificial Intelligence
Scalability
Great UI

Automate customer service
reduce workforce
Full autonomy, no mistakes

boost.ai

Overview

What is boost.ai?